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Sales Support Administrator

4 months ago

Bracknell, United Kingdom A&O IT Group Ltd Full time

We are seeking a Sales Support Assistant (SSA) to work out of our Bracknell Head Office as part of the Pre-Sales Team in actively supporting the Sales Team with architecting, scoping, pricing and selling contracts. To actively promote the sharing of best-practice, standard commercial models and information between members of the team in order to maximise productivity and achievement of company objectives.

KEY RESPONSIBILITIES
- Develop a good level of understanding of A&O IT, the core service offerings and capabilities and specifically its value propositions
- Assist the Account Managers with the preparation of proposals to include description of service, scope and deliverables, service level agreements, contract terms and pricing
- Assist service delivery/project teams at commencement of new contracts.
- Day-to-day management of the pre-sales admin support function:

- Prioritising activities and bids/opportunities
- Allocation and monitoring of tasks
- Works with the Solution team to help with processes and procedures
- Assistance in the identification of standard tools for remote desktop management, infrastructure management and monitoring, asset tracking etc
- Instigation of and participation in workshops to agree future development of managed service offerings cyber security and infrastructure solutions
- Support the bid review/management function by helping to qualify opportunities and review bids in progress. Proactively plan resource requirements by working closely with sales people, sales management and bid manager
- Conducting market research to identify opportunities, understand and evaluate customer needs
- To establish and build effective long-term professional relationships at all levels in the organisations
- Work as part of a virtual team to contribute to and participate in the development and improvement of propositions and offerings
- Assist in the administration of detailed Sales Plan to:

- Identify and target growth accounts
- Establish a balanced pipeline of qualified sales opportunities in line with the Companys qualification criteria and shape determined by the sales plan
- Identify opportunities through on-site A&O IT teams
- Identify any personal development requirements to achieve the targets
- Assist in the construction of detailed Account Plan for all accounts
- Consistent achievement of key performance indicators
- Comply with the Companys bid and sales pursuit policies ensuring accurate completion of key sales management framework supporting tools
- Input and maintenance of all key client, contact, opportunity, activity, notes and forecast information on CRM
- Provide admin support in the preparation of bid responses, quotes and contracts in conjunction with the Solution & Bid team
- Ensure formal business processes are adhered to and that all statements of works and supporting sales documentation is completed accurately and in a timely manner
- Develop effective interdepartmental working relationships to support achievement of key responsibilities
- Maintain current market knowledge and intelligence

ESSENTIAL SKILLS & QUALIFICATIONS
- Expected to bring substantial market experience, current knowledge and be quickly able to identify and prioritise key projects and tasks
- Proven Sales support experience in IT industry and associated solution sales into the end-user market
- Gravitas and experience of supporting to Senior Management, IT Director and CxO levels within an organisation and an understanding of the different approaches required to address each
- Ability to assist in the creation of clear account plans
- Commercial awareness and appreciation of business fundamentals
- Able to communicate convincingly to customers over the telephone and face to face
- Ability to manage complex customer engagements to ensure that the value of the A&O IT proposition is positioned correctly to meet the clients needs.
- Strong negotiation skills
- Excellent communication skills including oral and written
- Ability to build strong and long-term relationships both internally and externally
- Self-motivated, enthusiastic and able to work under pressure unsupervised
- Organised, able to manage time effectively and prioritise tasks
- Action orientated and a self-starter
- Excellent Sales Skills -qualifying, quantifying and closing deals
- Good software knowledge of MS Word, Excel and PowerPoint
- Experience of using Sales Force CRM tool

We offer:

- Hybrid working
- 25 days holiday
- Contributory pension at 4%
- Healthcare cash plan
- Cycle to work scheme
- Health and Wellbeing programme
- Employee retailer discounts
- Life Assurance

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disa