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Sales and Customer Support Specialist
2 months ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and organized Customer Service Representative to join our team at Source4 Personnel Solutions. As a key member of our service center, you will be responsible for providing exceptional customer service, managing daily administration tasks, and supporting our sales initiatives.
Key Responsibilities:
- Customer Service: Serve as the first point of contact for new and existing customers, providing prompt and professional assistance via phone, email, and other communication channels.
- Administration: Complete all daily administration tasks within our depot, ensuring seamless operations and efficient workflow.
- Sales Support: Collaborate with the sales team to identify and develop new business opportunities, convert leads into sales, and grow our sales pipeline.
- Market Research: Conduct market research to stay up-to-date on industry trends and competitor activity, providing valuable insights to inform sales strategies.
- Customer Database Management: Utilize customer databases and external channels to further sales objectives, ensuring accurate and timely data entry.
- Team Collaboration: Work closely with the Depot Manager and other team members to address issues promptly, ensuring excellent customer satisfaction and coverage.
Requirements:
- Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, with the ability to adjust to changing priorities and deadlines.
- Business Acumen: Possess a strong understanding of business principles, including sales strategies, customer relationships, and market trends.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
- IT Literacy: Proficient in MS Office and other relevant software applications, with the ability to learn new systems and technologies quickly.
- Self-Motivation: Demonstrate self-motivation and a proactive approach to work, with a strong desire to achieve sales targets and exceed customer expectations.
Benefits:
- Competitive Salary: A competitive salary package, including a bonus scheme and annual review pay increases.
- Benefits Package: A comprehensive benefits package, including 23 days holiday + bank holidays, parking, and a food van on site.
