IT Manager

3 weeks ago


London, United Kingdom Clear IT Recruitment Limited Full time

**Our client is seeking an experienced IT Manager to support their London office, open to fully remote with bi-weekly visits to the office.**

In this role you will primarily be an IT Manager / Service Delivery Manager and ensure that services are being delivered at the operational level to meet agreed SLAs. The role will include Service desk management, Service Delivery, Capability Management,Development, Reporting Services and People Management.

**Main Duties & Responsibilities**:

- To serve as a "trusted advisor," and the primary IT point of contact to business stakeholders. Operate as the key business contact representing IT in promoting the departments services and capabilities for the purpose of business technology strategy development,solution discovery, service management, risk management and relationship management.
- To lead, manage and mentor the team in a professional manner efficiently using the available resources to deliver consistently excellent services to the business and customers.
- Drive continuous improvement, implementing, supporting, and managing all data, reporting and technology to ensure the systems are available, efficient and secure.
- Oversee the day to day delivery of the reporting function and team working in collaboration with the business managers. To lead and manage the team in a professional manner efficiently using the available resources to deliver consistently excellent servicesto the business and customers.

**Desired Skills & Knowledge**:

- Degree qualified or the equivalent experience.
- Technically savvy and able to contribute to technical conversations, decisions, and strategies including managing technical resources including MS 365 E5, MS Dynamics, MS Power BI and the wider Microsoft ecosystem inc the Common Data Service.
- Strong business acumen including translating business needs into tangible service delivery activities.
- Knowledge and experience of security frameworks such as Cyber Essentials, Cyber Essentials Plus, IASME and ISO27001
- Excellent communication skills (both written and verbal)
- Ability to set and manage priorities judiciously.
- Ability to articulate ideas to both technical and non-technical audiences.
- Wide and varied experience in IT businesses with small to medium size IT functions
- Substantial experience and management of a support helpdesk and ticket system
- Substantial experience and administration of Microsoft 365 and Active Directory
- Experience of Microsoft Dynamics
- Demonstrable Project Management experience.
- Exposure to Agile, ITIL and Prince II.
- Knowledge and experience of Power BI, SQL to create business information and reporting.


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