Reception Supervisor

**Job Ref**:MAI2085

**Branch**:Estelle Manor

**Location**:Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN

**Salary/Benefits**:£35,000 per annum

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:14/02/2024

**Closing date**:29/03/2024

Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.

As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.

The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa
- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

As a Reception Supervisor at Estelle Manor you will assist the Reception Manager with the smooth daily operations of the reception desk, ensuring all members and guests receive an exceptional check in and check out experience. As a leader for our receptionists, you will help to motivate and develop the team, creating an environment where colleagues can thrive. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.

Who we are looking for
- Previous reception experience within a luxury hotel or premium brand.
- A team orientated, positive, driven, organised and solution focused leader.
- Ability to perform under pressure and deliver results to deadlines.
- An enthusiastic team player with a positive mindset and hugely charismatic.
- Excellent interpersonal, time management and organisational skills.
- Passionate about delivering exceptional guest experience with keen attention to detail.

**Benefits**:

- £35,000 per annum.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Free travel on Stagecoach services in Oxfordshire and on the S7.
- A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
- Staff rates on Ennismore hotel room plus FB discounts.
- Retail Discount at ‘The Muse’ Store.
- Refer a Friend bonus.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including Sprit of Estelle awards and birthday recognition.
- Enhanced financial support including life assurance, pension scheme, and paid leave for unforeseen circumstances.
- Great food and drink whilst you’re on a break.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.