Production Support Analyst

3 weeks ago

Leatherhead, United Kingdom Appcastenterprise Full time

**Job Description** Production Support Analyst
Position Description
FC BISA is a long running programme developing bespoke software solutions in Fire Control and Battlespace management for the British Army. Currently developing two major software releases concurrently and supporting operational systems, the project team iscurrently around 60 members.
There is an opportunity for a Support Analyst to join a strong existing In-Service Support team in a client facing capacity to provide a wide range of software and hardware support to the client and end user.
Your future duties and responsibilities
- Contribute to a range of support tasks including the installation, configuration, operation and maintenance of CGI's FCA and FC BISA products.
- Produce user guide documentation in the form of Army Equipment Support Publications (AESP), Train the Trainer (T3) packs and deliver T3 courses for both FC BISA and FCA.
- Support programmes of test, trials and training both in-house and occasionally on-site (non-operational)
- Monitor E-Classroom equipment usage, repairs and spares availability and identify trends.
- Monitor software issues passed by users or user representatives to CGI and identify trends.
- Support availability to users, and user representatives, of equipment and material supplied by CGI under the FC BISA programme.
- Team player with ability & willingness to work collectively and as an individual with mínimal supervision.
- Able to represent CGI with the client team and senior users.
- Ability to reprioritize workload, according to programme priorities.
- Attention to detail for documentation production and reviews.
- Good communication skills (both oral & written) and the ability to work with multiple teams across the programme.
- Ability to work to tight timescales within budget.
- Willingness to get involved in other tasks as and when required.
Required qualifications to be successful in this role
- Army/Artillery knowledge, background or experience ideally holding Qualified Gunnery Instructor (QGI) qualification.
- Ideally some prior experience of operating FC BISA and/or FCA.
- UK MOD procurement processes or providing Support.
- Working knowledge of Defence standards.
You must hold SC Clearance for this role.
INDCGI
LI-JS2
IND
TJ
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and,as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeedand grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
**Skills**:

- Product Management
- Training Delivery

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