Senior Sales and Service Co-ordinator

3 weeks ago


ClactononSea, United Kingdom Pinnacle Recruitment & Selection Full time

Senior Sales and Service Co-ordinator is sought by a successful business which designs and manufactures special purpose machinery, mainly for the food and beverage producing sectors.

Providing high levels of Customer Service you will be responsible for developing relationships with the existing and growing customer base, understanding customer needs and ensuring a smooth process where the customer is treated with courtesy and with aprofessional approach at all times. Absolute customer satisfaction is key so your proven 'Customer Service ear’ will be crucial in understanding customers’ requirements for machine service and breakdown and spare parts, and sometimes for new machine sales.

Comfortable with and interested in assimilating the necessary technical information to assist you in performing your tasks, you will be well supported by colleagues in the Sales and Service teams.

Key responsibilities of the Senior Sales and Service Co-Ordinator will include:

- Communicate with customers, making outbound calls to potential customers and following up on leads.
- Understanding customers’ needs and identifying sales opportunities: service, spares and new machines.
- Liaison with the current service team to identify areas for improvement
- Service backup - follow up from service visits to any sales enquiry/interest.
- Liaise with the Design/Technical team.
- Assist with third party quotes - shipping, contractors and suppliers.
- Liaise with customers for product samples.
- Assist with Exhibition events and follow ups.
- Customer database updating and feedback.

You should be experienced in a Customer Service role for a technical product range where you will have undertaken outbound Sales calls as part of your responsibilities. Please be aware that this **does not** mean aggressive cold calling, rather making contact with Engineers, Purchasing professionals and Distributors responsible for the procurement of spares and service for packaging machinery.

With strong spoken and written communication skills, you are naturally enthusiastic about Customer Service, commercially aware and you thrive are on a varied role that spans, Customer Service, sales and organising logistics/shipping of spares and maintainingthe service diary. You should be proficient in Microsoft Office.

Salary in the range of £28000-£35000 pa is offered


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