Customer Sales Assistant

5 days ago

Shepton Mallet, United Kingdom Shepton Mallet Prison Full time

Are you a friendly and outgoing individual with a passion for providing excellent customer service? Do you enjoy working in a dynamic environment and interacting with people from all walks of life? If so, we have the perfect opportunity for you to become the first point of contact for our valued customers and visitors at Shepton Mallet Prison.

In this role, you will play a crucial part in ensuring our visitors have a memorable experience while exploring this historical site.

**Key Responsibilities include**:

- Greet visitors warmly, check tickets, and facilitate the smooth running of tours and activities
- Handle phone calls, respond to customer inquiries, and assist with bookings and payments
- Possess extensive knowledge of our products and effectively communicate information to visitors
- Handle cash transactions and complete cashing up procedures
- Contribute to the opening and closing of the Visitor Centre, while supporting general cleaning tasks around the site to enhance the customer experience
- Ensure the Visitor Centre, Gift Shop, and Cafe are well-stocked, clean, and promoted
- Maintain a high standard of cleanliness in the Cafe area

**Personal Requirements**:

- Excellent communication skills, both in person and over the phone
- Ability to work independently, take responsibility, and show initiative
- Patience and tactfulness in dealing with a diverse range of visitors
- Strong organisational skills to manage various tasks effectively
- Problem-solving abilities and logical thinking
- Enthusiasm for the role and a flexible attitude towards working hours
- Keen attention to detail
- Smart and clean appearance
- Personable, outgoing, reliable, and responsible nature
- A passion for history and the preservation of historical buildings

**Desired Experience**:

- Prior experience in customer-facing roles
- Prior experience in Hospitality or retail preferred
- Proficiency in cash handling and reconciliations
- Understanding of food hygiene practices
- Knowledge of Microsoft Office programs, including Outlook, Word, and Excel
- While extensive knowledge of the prison and prison life is not required, a willingness to learn is highly valued

**About us**
- Shepton Mallet Prison_ is a heritage led tourist attraction. Built in 1625, it is the oldest prison in the UK and one of the oldest in the world.

Opening in 2017, Shepton Mallet Prison began its journey of developing into a heritage attraction. It is now considered as a renowned heritage site, Somerset’s number 1 tourist destination, and the worlds most haunted prison.

Shepton Mallet Prison provides visitors an authentic prison experience, led by ex-prison officers with a wealth of experience and time ‘served’. There are a wide range of tours, activities and events happening at the prison, as well as education visits, team building, private hire, and production usage.

**What we offer**
Our employees’ experience and development is imperative to us, and we are proud to be an inclusive, flexible, and employee-led employer.

As standard, our employees receive:

- Employee discount
- 24 hour Employee Assistance Programme access
- On-site parking
- Access to a library of on-line training courses

This is a 32 hours per week role, including weekdays, weekends, and occasional evenings.
The salary for this role is £19,136.00.

Interviews are planned for Monday 13th May, Thursday 16th May, and Friday 17th May.

We look forward to hearing from you

**Job Types**: Full-time, Part-time, Permanent

Pay: £19,136.00 per year

Expected hours: 32 per week

**Benefits**:

- Employee discount
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 12/05/2024
Reference ID: SMP_CSA_32

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