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Team Member

4 months ago

Royal Tunbridge Wells, United Kingdom Fat Sams Kitchen Full time

Reports To: General manager, restaurant supervisor, and Company director.

Pay to be discussed with the owner and based on experience, age and with pay increases to be reviewed.

Free food provided on shift

all team members must learn how to make and serve all our food, and across all our online brands

**Key Role Descriptors**
- Serve customers either at the till or at the tables, Troubleshooting recipes, ensuring consistency across the board
- Quality checking food
- Being organised and proactive in and out of service times
- Learning about our seasonal menu
- Positive energy
- responsible for preparing food and serving food in kitchen.
- Prep and organise the kitchen.
- Work with the cafe manager to provide quick and effective food service.
- provide an effective and efficient customer focused operation
- prepare and serve food maintaining food hygiene regulations and quality standards
- Liaise with drivers and delivery platforms
- responsible for serving food and drink at Fat Sam’s Tunbridge Wells
- provide an effective and efficient customer focused operation
- prepare and serve food and drink maintaining food hygiene regulations and quality standards
- Liaise with drivers and delivery platforms

**Key Role Accountabilities**
- prepare and serve all food using the guidelines provided
- ensure all hygiene documents are recorded daily
- prepare the menu items using daily checklists, and procedures to ensure that the kitchen is stocked and prepared for service
- continually respond to customers in an open, honest and friendly manner
- work efficiently and with a sense of urgency so that food is delivered promptly
- keep the kitchen clean and tidy at all times, clean as you work
- communicate openly, clearly and honestly with all team members
- maintain a positive attitude at all times
- ensure that order sheets are used daily to ensure effective stock levels
- ensure minimum wastage occurs
- ensure the kitchen is hazard free
- report any potential hazards or electrical faults
- ensure that the kitchen is left safe and secure at the end of each day

**Behavioural Competencies** **flexibility - able to adapt to accommodate guests at all times**
- teamwork - working together helps deliver the best outcomes
- guest service - putting guests at the heart of what we do
- delivery - delivery of high-quality services
- change - improving services and making the most of resources

**Generic Competencies**
- interpersonal skills: communication skills with the ability to adapt different styles to suit the guests and situation, and customer service skills to meet demanding guest needs.
- planning and organising: provide meals on time and to required standards and is capable of planning a range of simple tasks.
- problem solving and decision making: ability to interpret rules and guidelines and know when something needs to be referred to the General Manager
- literacy and numeracy: good literacy and numeracy skills
- teamwork: a commitment and ability to work with colleagues and managers across boundaries to deliver service excellence and improvement

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: £8.00-£10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Food preparation: 1 year (preferred)
- customer Service: 1 year (preferred)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)

Work Location: In person