Sales Support Apprentice

2 weeks ago

Sheffield, United Kingdom ITI Operations Limited Full time

To assist the Sales Support Supervisor with providing a wide range of high quality administrative services to support the ITI Sales team. Within this role you will be expected to carry out the day-to-day administrative activities whilst studying towards a Level 3 Business Administration Apprenticeship.

**Who are ITI?**

ITI is a technology partner to UK national infrastructure. We advance safe, secure and sustainable operations through the innovative use of technology. At the heart of ITI is a complete commitment to innovation and transformation. Our people are practical, insightful and dynamic with a personal approach. We act responsibly, focusing on safety and security, working with integrity at all times to deliver excellence through collaboration, experience and know-how.

**Duties & Responsibilities**
- Co-ordinate the Company’s timely and professional response to varying sales related invitations, to include but not be limited to Pre-Qualifications, Request for Information, Invitation to Tender, Request for Quotes etc.
- Organise and liaise with the necessary internal resources to provide timely and high quality content in response to proposal enquiries.
- Develop and maintain a library of related responses for re-use across bids based on best practice.
- To support the wider sales team, when required, with additional information during pre-tender and post-tender phases.
- Review content provided by the bid team to ensure consistency and quality of responses.
- Format sales documentation to the required company standard.
- Ensure all tender documentation is archived for future reference and dispute management.
- Assist the Sales Support Supervisor with producing monthly reports for the Senior Management Team.
- Daily updates to the CRM System (Zoho).
- Review Purchase Orders for commercial accuracy then process and acknowledge.
- Maintain and update company subscriptions and portals (eg. Achilles, Ariba, SEQual).
- Daily monitoring of the sales inboxes, including distributing and responding as required.
- Maintain an archive of support contracts and agreed T&Cs.
- Track support renewals, ensuring any are flagged to the Proposals Manager 3 months prior to expiry date.
- Assist with the creation and maintenance of company CVs.
- Organise and maintain structure to the sales servers.
- Ensure all proposals comply with the Company’s quality standards and that these standards are embedded in tenders and proposals, additionally ensuring complete confidentiality of all tender documentation during the progress of the tender.
- Ensure that internal sales processes are maintained throughout the bidding process.
- Where required and under the direction of line management, to work with and support other departments within ITI (Marketing, Finance etc
- Where necessary, coordinate and maintain sales related corporate hospitality commitments.

**Summary of Requirements**

**You will have,**
- GCSE Grades 9 to 4 in Maths and English
- Excellent verbal and written communication skills
- Good attention to detail
- Good IT skills including the use of Microsoft Office Products
- Excellent organisational skills
- Ability to work independently to tight deadlines
- Good administrative skills
- Good numerical skills

**In line with our company values we are looking for someone who,**
- has a responsive, 'can do' attitude. Someone who is flexible, co-operative and has an enthusiastic attitude to work (Commitment)
- can work collaboratively and inclusively and isn’t afraid to admit their mistakes (Collaboration)
- will challenge the norm to make a difference. Someone who is proactive with a continuous improvement desire & is an enthusiastic learner (Innovation)
- always acts responsibly and with integrity (Integrity)
- always strives to continuously exceed customer expectations (Excellence)
- demands the highest levels of safety and security for all (Safety & Security)

**Flexible Working**

At ITI our people are our best asset, and we believe flexible working arrangements are essential to improving employee engagement, keeping our team healthy and building an inclusive culture. Therefore, to help our colleagues balance their work life with their other priorities we offer a hybrid working model and flexible working hours.

**Equality of opportunity**

ITI recognise the need for a diverse workforce, and we are committed to equal opportunities in employment.

As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations, please contact people at itigroup.co.uk

If you require this Job Description/ advert in another format such as hard copy, please get in touch with the People Team. Part of the interview process will take place via Microsoft Teams or another virtual means of contact. If you are selected for an interview and you require an alternative format due to a reasonable adjustment, please notify a member of the people team at the time of arranging.

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