Patient Co-ordinator

2 weeks ago


Sutton Coldfield, United Kingdom Sutton Coldfield Group Practice (SCGP) - NHS Full time

Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?

**If so, then this opportunity may be perfect for you**

We are seeking Patient Co-ordinator’s to join our fabulous, hard-working, and supportive team at Sutton Coldfield Group Practice. We have shifts available between 8am and 6.30pm for our Ley Hill and Four Oaks sites, which are fast paced and busy. We need passionate and proactive people who thrive in the variety and pace of a busy general practice.

The purpose of the role is to perform a high-quality reception and administration service to ensure patient satisfaction, providing excellent service and maximum contribution to practice efficiency and effectiveness in line with practice policies. Establishing and maintaining positive working relationships with all members of the SCGP team and our patients is fundamental.

We are looking for a friendly and enthusiastic individual, who has strong receptionist or administration experience - along with the following requirements:

- Outstanding customer service skills
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone manner
- The ability to use and operate a computer-based system.
- Knowledge of working with SystmOne would be advantageous.
- Be willing to learn and progress.
- Excellent organisational skills and the ability to manage a varied workload.
- Excellent attention to detail and use initiative.
- A well-presented and motivated individual who enjoys working independently and within a great team.

Part-time hours are either a 0800 start or 1830 finish with number of working hours per day/week to be agreed. Hours/days are to be agreed at the interview.

**Job Type**: Permanent

**Hours**: Monday to Friday. From 16 - 37.5 per week, with opportunities to increase hours in the future

**Salary**: From £10.42 per hour (increase on successful completion of Probation)

NHS pension is applicable

**Salary**: £10.42 per hour

**Benefits**:

- Annual leave of 5 weeks per annum pro rata (WTE), not including bank holidays (for which we do not currently open)
- Company events
- Company pension
- Parking

**Experience**:

- Receptionist / admin: 1 year (preferred)
- Customer service: 1 year (preferred)

**Work Location**: In person, remote working is currently not suitable for this role

**Preferred start date**: ASAP

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sutton Coldfield, West Midlands: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 26/07/2023
Reference ID: Site PCC


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