Quality Assurance

4 weeks ago

London, United Kingdom Alexander Mann Solutions (AMS) Full time

**Job description - summary**
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary resources.

Our client is a well-known building society with headquarters in Swindon; As one of the largest savings and mortgage providers in the UK, 15 million members are at the heart of everything they do.

On behalf of this organisation, AMS are looking for **Quality Assurance** for a **4**-**Month** contract that will be based remotely within UK.

**Purpose of the Role**:
As a Quality Assurance you will working in a team of 5 QAs to provide QA support to the EDD Remediation Project part of FCTP.

You will be responsible for the Quality of controls and ensure that the right decision has been made.

**As a Quality Assurance you will be responsible for**:

- Ensuring team adhere to process, policy procedure standards and prescribed regulations.
- Anlaysing Society wide AML/Fraud Complex business processes, customer journeys, data, communications and conduct risks, identify weaknesses, regulatory breaches and poor customer outcomes and/or business outcomes are correct.
- Managing escalation of cases, remediation and redress process through to final resolution, ensuring fair customer outcomes.
- Enhanched Due Diligence, making sure all AML records are correct, split into different cohorts, each will require QA QC checks.
- Taking complex information and identifying trends and themes and takin action where necessary to address these.
- Presenting the information to key stakeholders both verbally and in writing in a clear and engaging way.
- Identifying process improvements to ensure the things get right at the first time and adopting the efficient ways of working.
- Providing assurance on team’s performance by reviewing cases and documentation to ensure that they have been assessed correctly and to establish if fair outcomes have been delivered.
- Planning and managing own workload for maximum efficiency.
- Making decision through assessing situations and adapting approach to both individual and an audience.
- General Knowledge and understanding of current legislation, regulation and guidance relating to Fraud, AML, Sanctions and Anti-Corruption and how these are applied in practice.
- Experience of working in Quality Checking/assessment function.
- Existing Economic Crime Risk experience/knowledge.
- Proven ability to identify issues and areas of improvement and identifying trends.
- Attention to detail.
- Excellent interpersonal skills including effective written and verbal communication and stakeholder management.
- Ability to work at pace to a high standard.
- Self-driven and motivated.

**Next steps**
**_
This client will only accept workers operating via an Umbrella or PAYE engagement model._**

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Job Reference: AMSCWS00228

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