Trade Customer Services Executive

6 months ago


Gloucester, United Kingdom Direct Online Services Full time

**WEX Trade Sales Executive**

**Job purpose**

**Key responsibilities**
- Manage various different enquiries from customers in a courteous, professional and knowledgeable way
- Collaborate with internal departments to support customer queries
- Effectively communicate the products and service offering to all customer types
- Conduct outbound sales activity to generate and qualify leads for the external sales team
- Provide customers with support needed to place orders including bespoke worktop orders, kitchen cabinets, worktop add-on requirements etc.
- Input all customer information onto Salesforce to keep the external sales team as informed as possible
- Contact prospects and existing customers to promote products and services.
- Contact existing customers about their account information and support with any account queries
- Support with daily tasks including point of sale management, finance support, order issues etc.

**Key skills and attributes**
- Strong IT skills
- Ability to work both independently and as part of a team
- Good administration skills
- Excellent organisation skills
- Confidence talking to new and existing customers
- Ability to generate leads and close sales
- Strong oral and written communication

**Beneficial experience **_(if applicable)_
- Experience with a CRM system e.g. Salesforce
- Experience in developing customer accounts
- An understanding of B2B sales

**Key Benefits**
- 25 Days holidays plus 8 Bank Holidays, increasing up to 30 with each year of service
- Celebration Day - a day off per year to celebrate an occasion important to you
- Company pension scheme
- Generous staff and friends & family discount scheme
- Medicash health plan
- Employee Assistance Program
- Reward and Recognition Scheme

**Our background**
With our headquarters in Gloucester, Direct Online Services is a dynamic and progressive eCommerce-led omnichannel retailer of kitchen products. Founded in 2009, we have enjoyed consistent levels of profitable growth since inception, primarily through our flagship brand Worktop Express, the UK’s #1 online worktop retailer selling over 220,000 worktops per year to our B2C consumer base.

The business recently joined the €1bn+ global materials division of Broadview Holding (alongside Formica, Westag, Trespa, Arpa and Homapal), and are now looking to invest towards the future. We have significant plans to accelerate our growth over the coming years domestically and internationally, in existing and new product categories, both within Direct Online Services and also in collaboration with our Group colleagues.

**Job Types**: Full-time, Permanent

Pay: £27,216.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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