Workflow Administrator

6 months ago

The Bridge, United Kingdom Scottish Water Full time

Together we are Trusted to Serve Scotland.

We provide water and waste water services right across Scotland, from Stranraer to Shetland. With millions of customers relying on us to provide these essential services, it’s important that we can provide a speedy response to incidents when something goes wrong and get the right people focused on fixing things as soon as possible.

But we don’t just do emergency response. We also have a huge ongoing planned maintenance schedule to keep things running smoothly. It’s a lot of work, but we love it.

We’re looking for two Workflow Administrators to join our Customer Response & Streetworks team based in The Bridge on a secondment basis (9 months and 12 months)

What you’ll do

What does a Workflow Administrator do? Well, the clue is in the name. It’s all about managing the flow of work, making sure that work requests and work orders are assigned to the right people, and making sure they have all the information required to take the next steps, and following up to make sure that things move along at a pace.

As a Workflow Administrator your role is to provide administrative support within the Customer Response and Streetworks team. You day to day activities will include things like:
You will support our Risk Technicians and other colleagues by preparing comprehensive work packs for all planned and reactive activities.

You will be inputting data into our Works and Asset Management System (Ellipse), including the generating work requests and work orders.

Making sure that work details in WAMS and Salesforce are kept up to date, and within customer service level agreements.

Keeping a close eye on the accuracy of all information which progresses through Salesforce and where required interrogate systems and engage with stakeholders to amend any inaccuracies.

Providing support to other team members within the department to allow us to collectively enhance both customer and stakeholder experience in line with our targets and aspirations.

Keeping customers informed about progress and what we’re doing to resolve their issue.

Our team follow a hybrid working patter with one day a week from the office every Thursday.

What you’ll need

You don’t need to know anything about Water or Waste Water Networks (but trust us, you’ll be an expert in no time ). What you will need is a background in business administration or customer service, with excellent MS Office skills. Experience of Salesforce would be helpful, but we’ll train you on how our systems work.

Customer Service is the name of the game here. It’s really important that you can demonstrate a really strong customer focus, and do everything you can to act quickly, communicate clearly, and keep customers informed and reassured.

You’ll have excellent written and verbal communication skills which you can adapt to fit a range of situations and people. And you’ll be well organised and conscientious, with good time management skills.

Character is important to us. Across the whole of Scottish Water, we look for people who are _Bold, Responsible, Inspiring _and_ Caring_. (And you can expect these characteristics to make an appearance in your interview with us )

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

This role will be 37 hours across the working week. But you’ll get plenty of time to recharge with 38 days (pro rata) of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash - handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 3. The bottom of the grade is £25,980 but you can enter anywhere between the bottom and top of the band at £30,000. Performance-driven pay progression would then allow you to move through the range to a maximum.

Job offers at Scottish Water are conditional. We’ll be able to confirm your start date once you pass our Pre-Employment Screening. This is done for us by a third party. Don’t worry. We’ll ask for your permission before we start the checks.

A few final things worth knowing

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters). We're also aware that some people might be experiencing

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