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Service Team Leader

4 months ago

Nantwich, United Kingdom Genus PLC Full time

Business Overview:
ABS Global is the world-leading provider of bovine genetics, reproductive services, technologies, and udder care products. Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network. We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.
**_Our vision is clear: Pioneering animal genetic improvement to help nourish the world._**

Role Overview:
Responsible for supporting the performance of Service Revenue within the area, through effective rota management and line management of Specialists - including regular communication with customers demonstrating the value we offer and assisting with attracting future business, building the relationships within below specific areas:

- Specialists
- Regional Service Managers (RSMs)
- Sales & Breeding Advisors and Key Account Managers
- Regional Business Managers (RBMs)
- Customers
- Business Development Managers
- TAG Team

Essential Duties and Responsibilities:

- Effective management of the rota, including utilizing 322 cover days efficiently and communicating rotas to teams in a timely manner with a minimum of 6 weeks’ notice
- Providing and arranging cover on the rota as required to manage sickness absences and holidays
- Line management of direct reports including objective setting, appraisals, training, and development aligned to the Specialist competency framework
- Training and technical development of new staff, ensuring that they receive appropriate support to be able to fulfill their Specialists roles effectively
- Riding out with Specialists on a regular basis, (with the number of ride-outs dependent on individual requirements) supplying technical and practical support to ensure excellent levels of service throughout the team, and following up with constructive feedback
- Collaborating with your RSM, Sales account holder, TAG team, and other key stakeholders to undertake and deliver quality reviews for Service customers in the territory, identifying RMS success, value, and ways to improve performance further
- Working in partnership with the customers, RMS Specialists, and the Technical Service Team to improve reproductive performance through actively reviewing Bovisync data for direct reports
- Taking proactive steps to address any underperformance through involvement in regional quarterly meetings and targeted actions to provide additional support for Specialists and customers as required
- Attending regional Team Leader meetings and supporting and participating in regional team meetings
- With the support of the Regional Service Manager prospecting for new customers to RMS business and seeking out opportunities to promote Genus products and technology solutions, including Ingenuity, and sharing leads with BAs, Technical service, and Sales teams
- Supporting RSMs to implement future business strategies by championing change for the team as required
- Alongside RSM, promoting a positive safety culture by reporting and actioning any health & safety concerns in a timely manner
- Undertaking any other tasks as may be reasonably required by your RSM

**Requirements**:

- Extensive on-farm experience required to be able to cover on the rota
- Excellent communication skills necessary for building relationships
- A desire to lead and motivate a team
- The ability to work under their own initiative, unsupervised and to make decisions in the best
- interest of the team
- Excellent interpersonal skills

Equal Employment Opportunities:
Genus is an equal-opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.