Neighbourhood Administration Assistant

5 days ago


Cardiff, United Kingdom Cadwyn Full time

Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.

We have an exciting opportunity for a Housing Administrative Assistant to join our Housing Services team on a part time basis.

Housing Services is a multi-functional team and is responsible for an number of areas including lettings, tenancy management, financial and digital inclusion, tenant engagement, support and neighbourhood services.

As a Neighbourhood Administration Assistant, you will be responsible for providing a first-class housing service for all tenants and customers. Dealing general enquiries ranging from anti-social behaviour, lettings, tenancy support, maintenance and repairs, compliance matters and tenant engagement on a wide range of housing

At Cadwyn our staff work in an agile way, working mostly at home (if appropriate to the role) with the ability to hot desk at our main office in Cardiff or to work from any other suitable/convenient location. There will be hybrid working arrangements for this role and you will be expected to be in the office for 2 days per week.

**What we offer**:

- The chance to work for an organisation with strong values: Kindness, Honesty, Fairness and Respect
- A great permanent part time opportunity, with a working week of 30 hours
- 25 days holiday per year (increasing to 30 with length of service), plus bank holidays pro rata
- Agile and flexible working opportunities
- Ongoing training and development at a pace to suit you
- Access to a great Pension Scheme
- Medicare health cash plan
- Health and wellbeing support
- An annual flexible cash benefit
- A cycle to work scheme

**What we need**:
We are looking for someone who has a passion for customer experience and can work in a sensitive and restorative manner with Cadwyn tenants. We need someone who can communicate effectively with people from all backgrounds, with the ability to work on their own initiative. The ideal person will be comfortable working in a fast-paced environment and confident using different IT systems.
- Excellent written and oral communication skills, with the ability to communicate clearly to a range of audiences.
- Experience of customer service and of dealing with the general public.
- Experience of using customer enquiry databases
- Good time management and organisational skills
- Competent in Microsoft Office packages (outlook, excel, word)
- A sympathetic non-judgemental attitude towards tenants, with a strong commitment to high quality customer service
- Someone who adopts a flexible approach to the requirements of the job and adapts positively to change.
- Full driving licence and use of own car, though access to Cadwyn Pool Cars is available
- The ability to speak other languages is desireable

**Other useful information**:

- Please click link to download the job description - NAA- Job Description - Feb2024.pdf
- Please click link to download the person specification - NAA - Person Specification - Feb2024.pdf
- Please click link to download Cadwyn's values - cadwyn values square.pdf
- Interviews: Friday 1st March 2024
- Other: A basic DBS check will be required for this post



  • Cardiff, United Kingdom Cardiff Community Housing Association Full time

    About the Role We have a new opportunity for someone to join the Neighbourhood Assistant Team as a Neighbourhood Assistant. Our Neighbourhood Assistant role is broad and challenging, completing tasks that support all of our Housing team, and being the first point of contact for our tenants. The role provides support across, neighbourhood safety, lettings,...


  • Cardiff, Cardiff, United Kingdom Cardiff Community Housing Association Full time

    About the RoleWe have a new opportunity for someone to join the Neighbourhood Assistant Team as a Neighbourhood Assistant. Our Neighbourhood Assistant role is broad and challenging, completing tasks that support all of our Housing team, and being the first point of contact for our tenants. The role provides support across, neighbourhood safety, lettings,...


  • Cardiff, United Kingdom Service Care Full time

    **Neighbourhood Assistant** **Glamorgan, South Wales** **Temp 12 Month Contract - Covering Maternity Leave** **Full Time Hours** We have had a full time opportunity as Neighbourhood Assistant become available with a 12 month temporary contract to cover Maternity Leave. If successful your main purposes will be to provide a focused and responsive estate-based...


  • Cardiff, United Kingdom Plastexe limited Full time

    **MAJOR PURPOSE OF POST** To provide a customer focused and responsive estate based housing management service; To deal speedily and pro-actively to low level estate management problems; To work with officers from the Vale and other statutory and voluntary sector partners to achieve positive outcomes for communities and individuals. - To deliver a customer...


  • Cardiff, Cardiff, United Kingdom Cadwyn Full time

    Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.We have an exciting opportunity for a Neighbourhood Assistant to join our Housing Services team on a part time...


  • Cardiff, United Kingdom Omega Recruitment Full time

    regardingenants'he customer-focused**MAJOR PURPOSE OF POST : To provide a customer focused and responsive estate based housing management service;** **MAIN DUTIES AND RESPONSIBILITIES** - To deliver a customer focused housing management service to communities, families and individuals - To support tenants managing their tenancies - To undertake estate...


  • Cardiff, Cardiff, United Kingdom Plastexe limited Full time

    MAJOR PURPOSE OF POSTTo provide a customer focused and responsive estate based housing management service;To deal speedily and pro-actively to low level estate management problems;To work with officers from the Vale and other statutory and voluntary sector partners to achieve positive outcomes for communities and individuals. To deliver a customer focused...


  • Cardiff, Cardiff, United Kingdom Omega Recruitment Full time

    regardingenants'he customer-focusedMAJOR PURPOSE OF POST :To provide a customer focused and responsive estate based housing management service;MAIN DUTIES AND RESPONSIBILITIES To deliver a customer focused housing management service to communities, families and individuals To support tenants managing their tenancies To undertake estate inspections To...


  • Cardiff, United Kingdom Cadwyn Full time

    Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project. We have an exciting opportunity for a Neighbourhood Assistant to join our Housing Services team on a part time...

  • Housing Assistant

    4 weeks ago


    Cardiff, United Kingdom Linc-Cymru Full time €27,334

    Housing Assistant Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. £27,334.00per annum 37 hours per week, agile working Based from Head Office, Newport Road, Cardiff Fixed Term Contract until March 2025 The opportunity: Could you provide administrative support to our...


  • Cardiff, United Kingdom Linc-Cymru Full time

    Housing Assistant £27,334.00per annum 37 hours per week, agile working Based from Head Office, Newport Road, Cardiff Fixed Term Contract until March 2025 The opportunity: Could you provide administrative support to our Neighbourhood Officers? Could you support victims and witnesses of anti-social behaviour? Would you like to help allocate our homes and help...


  • Cardiff, United Kingdom Linc-Cymru Full time

    Housing Assistant £27,334.00per annum 37 hours per week, agile working Based from Head Office, Newport Road, Cardiff Fixed Term Contract until March 2025 The opportunity: Could you provide administrative support to our Neighbourhood Officers? Could you support victims and witnesses of anti-social behaviour? Would you like to help allocate our homes and help...


  • Cardiff, United Kingdom Linc Cymru Full time

    Neighbourhood Income Officer £38,844.00Per annum Agile Working - Great work life balance 37hours per week Based from Head Office, Cardiff CF24 1GG, with travel to cover all Linc’s stock The opportunity: We are a friendly team of housing professionals with a vison to support our corporate plan by working with our customers to sustain their occupation...

  • Housing Assistant

    4 weeks ago


    Cardiff / Caerdydd, United Kingdom Linc-Cymru Full time

    Housing Assistant £27,334.00per annum 37 hours per week, agile working Based from Head Office, Newport Road, Cardiff Fixed Term Contract until March 2025 The opportunity: Could you provide administrative support to our Neighbourhood Officers? Could you support victims and witnesses of anti-social behaviour? Would you like to help allocate our homes and help...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Administrative Assistant** Yolk Recruitment is working closely with a long-standing family run and leading manufacturing company in Taff's Well to hire an Administrative Assistant. The sales team you that you will be supporting offer unrivalled experience in the industry and this new role will play a key part administrative function, allowing to...


  • Cardiff, United Kingdom Castle Bingo Full time

    **Administrative Assistant** Castle Leisure Limited requires a full-time Administration Assistant based at our Head Office near Central Cardiff. This position will report directly Administration Supervisor and the Finance and Audit Manager. **Administration Assistant duties will include**: - Interrogate, ensure accuracy, and validate trading site trading...


  • Cardiff, United Kingdom Brite Recruitment Full time

    **ADMINISTRATION ASSISTANT** **CARDIFF / HYBRID** **£23,500 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as an Administration Assistant on a full-time, temp to perm contract. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a Customer...


  • Cardiff, United Kingdom Building Recruitment Company Full time

    ADMINISTRATIVE ASSISTANT (HOMELESSNESS SERVICES)IMMEDIATELY REQUIRED TO WORK IN CARDIFF.  Location: Cardiff.Hours: Full time.Duration: Fixed term contract.Start: June 2024.   Salary: £12.28/ hour.Are you an experienced and efficient administrative assistant looking for a new opportunity? Would you like to work as part of an organization committed to...


  • Cardiff, United Kingdom AWD Recruitment Limited Full time

    Administrator / Clinic Administration Assistant & Receptionist who has previous office and telephone switchboard experience with excellent administrative, organisational, time-management and communication skills is required for a specialist clinic in Cardiff, Wales. **SALARY**: £19,443 per annum **JOB TYPE**: Full-Time, Permanent **WORKING HOURS**: 9am...


  • Cardiff, United Kingdom AWD Recruitment Limited Full time

    Administrator / Clinic Administration Assistant & Receptionist who has previous office and telephone switchboard experience with excellent administrative, organisational, time-management and communication skills is required for a specialist clinic in Cardiff, Wales. **SALARY**: £19,443 per annum **JOB TYPE**: Full-Time, Permanent **WORKING HOURS**: 9am...