Income Maximisation Officer
3 weeks ago
Enfield
£21 Per Hour
I am Working on behalf of a local authority who is looking for someone to be responsible for delivering effective, proactive, customer focused collection services. Working in line with national and corporate policies, procedures and statutory legislation, you will need to understand and be responsive to customer's needs, presenting a positive and professional image to the customer at all times whilst, ensuring effective engagement with vulnerable/challenging customers.
Responsibilities will include working effectively as part of a team and to contact tenants in rent arrears to assist them in setting up payment arrangements and income maximisation which may require cross team working with relevant partners.
**Key Accountabilities**:
Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.
Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
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