Front of House Receptionist

**JCB Golf & Country Club are looking to expand the team.**:
JCB is a truly world class, family-owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB.

**Overview of the role**:
As a Front of House Host at the JCB Golf and Country Club, you will be the welcoming face of our establishment, ensuring that every member and guest receives exceptional service from the moment they arrive. With a warm, professional demeanour, you will create a welcoming atmosphere and provide personalised assistance to enhance the overall experience for all visitors. As the first and last impression of the Golf Club, this high-profile department carries a special responsibility. The front desk is also the natural place where guests’ direct comments, questions, suggestions and concerns.

**Your Responsibilities as a Front of House Receptionist**:

- Greet members and guests upon arrival with a friendly and welcoming demeanor.
- Assist with check-in procedures, including verifying memberships, processing payments, and providing relevant information about club amenities.
- Collaborate closely with other departments to ensure seamless coordination.
- Handle guest enquiries, comments and concerns promptly and professionally.
- Maintain a clean and organised front of house area to uphold our high standards of cleanliness and presentation.
- Assisting the Event Manager with bookings to ensure smooth running of the business and events.

**About you**:

- To have a genuine and warm approach, with standout people skills.
- Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like
- Good communication skills, and level of English - both written and spoken.
- The ability to work in a fast-paced environment with a ‘can do’ attitude.

**Rewards you deserve**:
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

JCB: Building a Brighter Future