Food & Beverage Team Leader

4 days ago

Liverpool, United Kingdom Pullman Liverpool Full time

The 4-star Pullman Liverpool Hotel is located at Kings Dock on Liverpool's world famous waterfront. Boasting an incredible location in the heart of the city, this hotel truly is a Jewel in the Accor brand portfolio. Pullman is a stylish and in tune luxury brand with a focus on inspiring a new generation of business travellers and business leaders. Hyper-connected and sophisticated explorers, every day they invent new ways of doing business worldwide. The world is their playground and every moment is an opportunity. Their life is a mix of business and pleasure, a balance of efficiency and personal well-being.

As a Food and Beverage Team Leader with Pullman Liverpool, you will be part of the department’s leadership team ensuring we deliver an exceptional food and beverage service to our guests in our Restaurant, Bar, Conference facilities and connectivity lounge, along with in room dining. You will endeavour to support the needs of our Guests to ensure an exceptional Guest experience. Reporting to the Food and Beverage Manager and Supervisors you will be responsible for championing food and beverage standards within the Hotel. You will need to effortlessly maintain the perfect environment during each shift ensuring your team are attentive to every need of our guests. You will be required to direct the team through each shift, monitoring quality of the food and drinks we are serving and liaising with customers to ensure that the desired effect is being achieved. You will be expected to promote sales and minimise costs wherever possible. Ideally, you will be a self-starter who will proactively seek to exceed the expectations of both the company and customers. As Food and Beverage Team Leader, you will deliver a guest experience that is unique and brings the brand to life.

Main Responsibilities

**PEOPLE**:

- Support the leadership of the Hotels food and beverage team through effective supervision and direction through the shift.
- Support in the preparation of staff rotas and assist in forecasting staffing levels
- Liaise successfully with the Food and Beverage leadership team to ensure effective handovers, opening and closing procedures are adopted.
- Assist other departments wherever necessary and maintain good working relationships
- Utilise leadership skills and motivation techniques to maximise employee productivity and engagement.
- Support in the regular training of the service team, including daily briefings, skills training and feedback.
- Be present within the Restaurant to ensure service and cleanliness standards are maintained at all times
- To be committed to continual professional development

**PROFIT**:

- To be aware of labour costs on a day-to-day basis.
- Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
- To be sales driven through securing repeat business by exceeding client expectations and supporting the sales team with target leads.
- To assist the marketing department with marketing campaigns, open events and networking
- Strive to achieve departmental targets as part of the team
**PRODUCT**:

- Maintain exceptional high levels of Customer Service
- Manage guest queries in a timely and efficient manner
- Serve food and drink (please note to comply with local licensing legislation applicants must be over 18)
- Assist in the development of food and drink menus with other members of Food & Beverage team
- To be an ambassador for the organisations brand standards
- To provide outstanding administrative skills to coordinate events, which will include corporate business, private functions and weddings.
- Identify organiser’s needs, by understanding the event goals.
- Knowledge of menu content, menu changes, and promotional activities
- Follow cash handling procedures
- Maintain high standards of cleanliness in the food and beverage areas
- Be able to work unsociable working hours, breakfast shifts start as early as 5am, bar shifts can finish as late as 4am.
**RESPONSIBLE BUSINESS**:

- **To ensure ALL Safe & COVID-19 compliance in every activity undertaken**
- Ensure that the workplace remain clean and tidy
- Comply with local licensing laws
- Ensure compliance with local laws and safety regulations
- Ensure the safety of people and property
- Respect the hotel’s commitments to the “Environmental Charter
- Accor Planet 21” (saving energy, recycling, sorting waste etc.)

To undertake any other duties commensurate with this post as determined by the Food & Beverage Manager and Food and Beverage Supervisors.

Qualifications & Skills

To successfully fill this role you should maintain the attitude, behaviours, skills, and values that follow:
**Essential**:

- Expert communication skills with the ability to impact and influence
- An ability to listen and respond to demanding Guest needs through excellent customer focus skills
- Great emphasis on attention to detail
- Extremely well organised
- Accountable and resilient and taki

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