Hire Controller

3 weeks ago

Grangemouth, United Kingdom Jarvie Plant Ltd Full time

**Depot Hire Controller
- Grangemouth Depot**

**A little bit about our company**:
With over 60 years of trading, Jarvie Plant Group Ltd is a leading family owned hire Company. Headquarters in Newbridge and additional depots across Scotland and the North West of England, we operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. We are a family business with family values focusing on delivering excellent customer service at all times.

**The Role**:
We have an exciting opportunity for a Hire Controller to join our team within our Grangemouth Depot. As the first point of contact for all incoming customer enquiries, you will liaise closely with our central office teams, onsite workshop team and suppliers to ensure that the end to end hire process for our customers is seamless. Providing critical support to the depot Manager, our Hire Controller will identify hire solutions, provide resolve and seek to maximum the utilisation of our Plant Hire fleet. **Key responsibility area's include**:

- Provide customers with product and service information and advice
- Resolve general queries in a timely and efficient manner.
- Work closely with the other departments to ensure stock availability, delivery and collections
- Develop product knowledge of hire fleet and accessories with an understanding of costs associated with transportation of products
- Produce quotations, off hires requests and quality check of purchase orders
- Build and maintain positive relations with all clients/potential customers
- Proactively identify opportunities to increase sales growth through conducting outgoing sales calls
- Be proficient in the completion of all physical and electronic documentation and administration associated with Hire, Service, Exchanges, Sale, or other related enquiries.
- Review and reconcile data on our CMS system HubSpot ensuring accurate updates are communicated to customers
- Take ownership of the depot hire process, from the initial enquiry from customer, through to the delivery for our product and all aspects in between

**Are you the right person for this role?**
- Confident and ambitious in nature
- Previous experience in a customer facing role and/or hire desk/ (plant hire industry is advantageous)
- Effective communicator
- Highly organised and motivated
- Ability to work well with others
- Competent computer user, proficient in Microsoft office and outlook packages
- Keen to learn new skills and expand knowledge on a range of products
- Seeking career progression

**In addition to your skills and experience, does your work ethic align with our core values?**
- S**afety Conscious - Safety comes 1st in all Jarvie Plant Operations**:

- **Collaborative - Strong individual performer, but a Team Player to help one another reach our goals.**:

- **Dependable - Strong Team member that the Service Control team and Customers can rely on to do the right thing.**:

- **Progressive - possess a drive to assist with continual improvement**:

- **Responsible - we make the communities that we call home a better place**

If yes, this may be the opportunity for you.

**The Benefits of working at Jarvie Plant**:
Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:

- Monday to Friday work pattern - no shifts
- Tailored Learning Opportunities and Learning & Development Programme
- Our Employee Discount Scheme
- Staff Discount
- Extra Holidays
- Employee Assistance Programme
- Employee recognition scheme
- Cycle to Work Scheme
- Company Pension Scheme

**Jarvie Plant - where people are and always will be our greatest asset**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

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