Business Administration Apprentice

2 days ago

Ryton, United Kingdom JBM Environmental Services Ltd Full time

**Job Description and Purpose**:
To observe and gain knowledge and skills of how to identify customer’s needs.

To assist in capturing information relating to the Environmental Services we provide as a company.

To attend/complete all relevant training and academy courses as required.

**Reporting to**: Office Sales Supervisor / Mentor

**JBM/Synergy - Key Responsibilities**:
**Reception relief, respond to customers’** needs. Answer all incoming and outgoing calls, both internal and external, redirecting/ taking messages when necessary and acting on instructions received
- Completing admin tasks, by delivering mail, and accepting mail (the mail is to be given to relevant people, unopened).

**Stationery **to bekeep up to date making sure office levels stocked.

**Greeting visitors**, notifying appropriate people

**General housekeeping** around office area and hallway.

**Advice Note ticket -** Completing with relevant information and given to the drivers. Keeping all the tickets for filing.

**Waste Transfer Notes**, drivers will hand these to reception for filing

**Filing paperwork**, as JBM/Synergy Group making sure JBM and Synergy filled separately.

**Support the wider team** with ad hoc requests & activities as and when required.
- Demonstrate consistent good customer service.
- Maintain a safe working environment

**Key Competencies**:

- Communication

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others’ views and requests. Obtains information and checks level of understanding through effective questioning techniques.
- Customer Focus

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the services that are offered. Able to translate this into actions to deliver high levels of customer satisfaction.
- Analytical Ability

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.
- Effective Control

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
- Relationship Building

Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
- Brand Alignment

Aligned to the JBM/Synergy Demolition Group brand values and demonstrates these in your behaviours and approach to people and tasks. Displays honesty and integrity in everything you do.

Qualifications - preferred
- GCSE Maths and English or equivalent.
- Computer literate, especially Microsoft Office / Excel.
- Level 2 Customer Service Standard

**Job Types**: Full-time, Permanent

**Salary**: From £9,254.44 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ryton, NE40 3EX: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Reference ID: JBM BA

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