Band 3 Operational Perfromance Coordinator

3 weeks ago

Solihull, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Following the successful expansion and recruitment of the Operational Performance Team, we are looking to recruit further. We have a number of exciting opportunities within the Operational Performance Team at UHB.

We are seeking to recruit motivated and enthusiastic individuals to join our expanding team working on various projects in order to meet Trust targets. Posts are permanent, working 37.5 hours per week and we are looking to expand the team footprint at our Solihull site.

We are looking for individuals who are fully committed to providing a high standard of work to support the needs of the team, colleagues, and the Trust, ensuring our patients receive the treatment they need as quickly as possible.

You will be passionate about service delivery and will want to make a difference. Success in this role will see you transfer your existing administration skills and develop your knowledge as your career with UHB grows. You will mirror our Trust values of being Kind, Connected and Bold.

**Main duties, tasks & skills required**:
The post holders will be expected to ensure the provision of accurate and high-quality information and to support the validation of data and patient pathways. This will involve the validation of patient pathways for outpatient and inpatient waits, cancelled operations, emergency department waits, diagnostic waits and contacting patients on our waiting lists.

Applicants must have good communication skills, the ability to work both independently and within a team and have a friendly, approachable manner as they will be liaising with Operational staff across the Trust and at times speaking to patients via telephone.

Post holders will be required to work across all hospital sites when required to support service delivery.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C)
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience working in an acute Trust
- Experience of dealing with the Public/Customer service experience
- Proficient in the use of Microsoft systems i.e. Office, Excel, Word.

**Desirable**:

- Previous experience of RTT validation
- In depth understanding of patient pathways
- Good knowledge of NHS IT systems
- Knowledge of Operational targets

**Additional Criteria**:
**Essential**:

- Excellent attention to detail
- Ability to problem solve and identify solutions
- Excellent communication skills
- Ability to work on own initiative, (often under pressure), and as part of a collaborative team.
- Ability to deal with stressful situations and sensitive issues
- Ability to undertake audits and identify trends and patterns
- Ability to work and travel to all UHB sites as required
- Excellent telephone manner
- Professional
- Organised
- Efficient
- Confident
- Assertive
- Motivated

**Desirable**:

- Ability to manipulate and navigate large data sets
- Ability to produce basic reports based on service requests

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