Supporter Care Administrator

2 weeks ago


Reading, United Kingdom The Guide Dogs for The Blind Full time

**Reference **:002772

**Publication end date **:02/07/2023

**Employment Details**:
**Contractual hours**:
35.00

**Salary**:
Starting salary £20,400 per annum + benefits

**Vacancy location**:
**Location**:
England, South East, Reading Hub

**Vacancy details**:
**Directorate**:
Fundraising - Supporter Care

**Job Title**:
Supporter Care Administrator

**Job Level**:
Support Provider

**Contract type**:
Permanent

**External job advert**:
As a Charity our mission is to help people with sight loss to live the life they choose. The Supporter Care Administrator plays their part in this mission by providing administrative support to the Supporter Care team specifically regarding our Sponsor a Puppy scheme. They will also provide excellent levels of customer service when dealing with our supporters directly ensuring that each and every supporter is satisfied with the outcome of their enquiry.

We are a small team who firmly believe we can still have fun even if we are super busy We are successful because we understand what great teamwork and support means, which is why we are office based. We never know what each day will bring, so some days can be more challenging than others, but that’s what makes Supporter Care such an exciting and enriching team to work in.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We reserve the right to close adverts earlier than the closing date.

**Diversity**

**Safeguarding**

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

**Essential**
- Experience in administration within a Customer Service environment with working to SLAs.
- Microsoft software including Excel, Word and Outlook.
- Using a customer database system to record customer activity.
- A willingness to work as part of a team to get the job done.
- Accurate data entry and organisation skills.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

**How to apply**

**The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.**

**If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.**

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

**Application Closing Date**:
02/07/2023


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