Employment Adviser

6 months ago

Southampton, United Kingdom Palladium Group, Inc. Full time

The Employment Advisor joins the Restart programme which offers support to Universal Credit claimants who have been out of work for at least 9 months to find jobs in their local area. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals can could be simple CV guidance to training courses, employability upskilling and job searching.

The salary range for this role is: £25,500 to £29,000 with a max starting salary of 27000.

You will play a vital role in the success of the programme, working with a case load of customers, building relationships with each one of them, tailoring the support you provide to their needs and working with other team members to find them suitable support and eventually work. Your support will range from CV development, progress discussions, signposting to internal training support, interview guidance and of course; job sourcing.

This position is based in our busy Southampton office.

**Primary Duties and responsibilities**:

- Take responsibility and accountability for customers as assigned and working with them through to employment. This will include:

- Assessing the customer’s starting position to decide how to best meet their needs.
- Building rapport and a positive working relationship with each customer.
- Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by each customer.
- Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
- Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
- Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
- Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc
- Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face
- Develop relationships and networks with key stakeholders including employers, Job Centre teams and provisions and funding providers to ensure smooth operation of all processes.

**Skills and experience**:

- Required_
- Passion for working with people and delivering an inclusive service;
- Experience of working in a customer focused, target driven environment;
- Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed;
- A level of independence and professionalism to work independently;
- Detail-oriented with strong organisational skills;
- Interest in welfare to work
- Desirable_
- Track record of performance and success in target driven sales and customer or community facing roles.
- Knowledge of the employment market in their area.

**Key Competencies**:

- Creative intelligence;
- Ability to motivate, challenge and inspire;
- Proactive and solution focused;
- Excellent communication skills;
- Performance and target focused;
- Excellent organisation and prioritisation skills;
- The determination and drive to want to make a positive difference.

**Guiding Principles**
- We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
- Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
- Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
- Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
- We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.

**Company Overview**

You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.

Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all participants and employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status. Palladium is an equal opportunit

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