Conference & Reservations Co-ordinator
2 weeks ago
**Job Ref**:THW6354
**Branch**:Aztec Hotel Spa
**Location**:Aztec Hotel Spa, Bristol
**Salary/Benefits**:Competitive Salary with great benefits
**Contract type**:Permanent
**Hours**:Full Time
**Shift pattern**:5 days out of 7 including 1 in 4 Saturday
**Hours per week**:40
**Posted date**:21/11/2023
**Closing date**:23/12/2023
**As a Conference and Reservationist Co-ordinator you are the first point of contact for guests before they even arrive**
You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest’s experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests experience, has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.
**Your day to day;**
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests, be it business or pleasure
- Making and assisting with reservations and conference bookings
- Contributing towards sales for bedroom and meeting room occupancy targets
- Using your knowledge to showcase the facilities offered at your hotel
**Who are we looking for?**
We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.
You will be calm under pressure with an excellent telephone manner and the ability to multi task.
As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.
You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.
**In return, we are offering a rewarding role with scope for career progression along with;**
- A competitive salary, negotiable dependent on experience
- 28 days annual leave
- Enhanced Maternity and Paternity pay
- Employee Assistance Programme
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment
Aztec Hotel Spa is a four-star property welcoming leisure and business guests - when you visit us you know instinctively that you’re in Bristol. With 128 guest rooms, 20 meeting rooms, bar and spa, it's a busy place to work. We’ve also got Curious Kitchen which we launched in 2019, where our chefs are pushing the boundaries of classic dishes, with new and fresh interpretations. Our property is situated around 10 miles outside Bristol, with easy access to the motorways.
Aztec Hotel Spa is part of Daniel Thwaites, a Lancashire company that has been synonymous with hospitality for over 200 years. Its hotels, inns and spas are collectively known as The House of Daniel Thwaites but the company also owns a brewery, stables and 250 pubs throughout the country.
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