Property Administrator/customer Service

3 weeks ago


London, United Kingdom JLD Recruitment Limited Full time

**Customer Services Administrator**

Location: Stratford, London

Type: Hybrid - Work from home with travel into the office 2-3 days per week

Hours: Monday to Friday, 9am - 5pm

**Salary**: £25,000 - £28,000 per annum

Benefits: 6 weeks holiday plus bank holidays

**Role Purpose**:

- Supporting the management team with general administration functions

**Key Responsibilities**:

- Dealing with incoming calls and assisting where possible and forwarding messages where not
- Logging maintenance enquiries with contractors
- Contacting tenants post completion of works to ascertain satisfaction data
- Closing work orders and processing invoices
- Making appointments for applicants to view properties
- Supporting the property management team with ad-hoc administration tasks as required
- Taking ownership of the Customer services generic incoming mail boxes

**Role Competencies**:

- Experience of working in the housing sector preferred
- IT Literate/good keyboarding skills
- Excellent written and verbal communication
- Ability to prioritise workload
- Positive attitude
- Performance minded
- Willingness to undertake relevant training
- Experience of providing excellent customer focused services in a customer focused role

**Person Specification**:

- Excellent interpersonal skills, with the ability to demonstrate tact and diplomacy
- Strong organisation and prioritisation skills, managing a varied workload

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London



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