Senior Administrator and School Screener

2 weeks ago

Teddington, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

We are looking for an enthusiastic, friendly person to join our Paediatric Audiology Team as a Senior Administrator and School Screener. This is mixed skill role which will involve working between clinics and schools within the local area.
- To conduct school screening.
- To assist in the assessment of younger children in clinic when needed.
- Undertake ear impression on children over 5 years old.
- Administrative support to the Paediatric Audiology Team including maintaining the diary, arranging meetings, and taking minutes where appropriate.
- Scheduling clinics on Auditbase.
- To liaise with all NHS professionals and outside agencies when processing new referrals.
- To supervise processing all incoming mail for the department.
- To deal with all written and telephone queries from other professionals and outside agencies relating to the Audiology service.
- Maintain the appointment system for the Newborn Hearing Screening Programme (NHSP) to avoid breaches.
- To assist Audiologists with assessment and the repair of digital hearing aids.
- To carry out stage A checks on equipment with Audiologists and check clinic room readiness.
- To supervise administrative support to the Audiology Team, ensuring that all relevant reports and correspondence are directed/disseminated to the appropriate departments, GPs and parent / carers including the clinics for the other doctors.
- Deal with calls to Audiology in an efficient and courteous manner, a
- Ensure the administration service is delivered efficiently in a family friendly manner by the Administrative team.
- Take an active role in the audiology service’s self-funding activities, involving private schools.

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible.

Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services.

In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.

In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users. If you enjoy a challenge and want to go home each day knowing you made a difference, you will thrive in our organisation.

We are a hardworking, friendly, IQIPS accredited Paediatric Audiology Team within this trust which aims to deliver a high standard of care to our patients and their families.

**Please see the attached supporting document which contains more information about the role

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