College Services Advisor

2 weeks ago

Bournemouth, United Kingdom Kaplan International Full time

**College Services Advisor
**Full Time Permanent 37.5 hours per week**

**Bournemouth University International College**

**£22,000 per annum**

**Start date: March 2023**

**The Company
**Kaplan International Pathways**, a division of **Kaplan Inc**., is an exciting company in the world of international education. In our International Higher Education division, we offer a range of courses from University preparation programmes in the UK, Australia, USA, China, and the Middle East through to full degree programmes, often in partnership with universities, at locations in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in international student recruitment and focus on first-rate pastoral care and student support, we offer international students high quality, flexible international higher education study opportunities.

**Bournemouth University International College** was established in 2013 and operated in partnership with Bournemouth University (BU), the College offers programmes designed to prepare international students for entry to BU. The College moved to new purpose-built premises in 2015, which are co-located with a student residence and restaurant on BU’s Lansdowne campus.

**Our approach**:
At the heart of our educational approach is a belief in supporting students to become independent, motivated learners who will thrive in higher education. To do this, we recognise the need to provide a flexible, responsive experience which meets needs of learners who differ in background, requirements and pace.

We are looking for a College Services Administrator who can join the team to continue to develop and enhance this approach.

**The Role**:
The College Services team play a vital role in supporting the administrative services provided to staff and students within the College. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration. Some occasional evening and weekend work may be required.

As a College Services Advisor, you will be responsible for supporting the day-to-day functions of College Services to ensure the effective and efficient administration of all processes and procedures within the College. This may cover all aspects of the student life cycle, from registration, attendance, through assessment and examination, to completion and progression to university level study.

**Your role**

You will
- Provide excellent customer service in person, by phone and online
- Deal with student enquiries by providing a flexible, personalised and inclusive approach
- Maintain accurate information on the student management system
- Support pre-arrival, arrivals, registration and Welcome activities
- Accurately input data and produce standard reports including student details, attendance information, student grades, basic finance information
- Assist in the maintenance and development of student facing information on the College’s Virtual Learning Environment (VLE)
- Assist in the development and delivery of activities to support students in their learning including progression and extra-curricula initiatives
- Assist in the development of student social activities, social media
- Provide administrative support for key College Services functions for example timetabling, exams and assessments, compliance, student performance tracking and general support for the operation of the College
- Assisting in the support of specific cohorts of students including under 18s, and sponsored students
- Work as part of the College team to seek and respond to student feedback to improve the overall student experience

**About You**:
You will enjoy working with international students, be student focussed, be open to change and development, enjoy working in a fast-paced environment and be fully committed to ensuring all our students’ success. You will need:

- Level 3 qualification or equivalent (eg A Levels, BTEC), or relevant professional experience
- Excellent communication skills
- Excellent organisational skills and the ability to manage time effectively
- Excellent IT skills
- A flexible and inclusive approach
- Experience of working as part of a team to achieve goals

**Application method**:
**Application deadline**:open until filled**

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**_

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Applicants must be able to provide proof of eligibility to work in the UK._**

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£22,000 Per Annum

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