Head of Talent Management

1 week ago

Lutterworth, United Kingdom Wayfair Full time

Wayfair is seeking a Head of Talent Management to support our EU Service operations.

As a member of the Talent Management Team, you will be responsible for creating and directing HR functions and/or programs for Wayfair’s EU Service Operations. You will enhance the Human Resources function by helping shape our road map to scale our operations through efficiency, organizational planning, and implementing and evaluating employee relations and human resources policies, programs, and practices.

**What You'll Do**
- Lead a remote team based in Germany, Ireland and the UK; focusing in the areas of employee relations, engagement and retention.
- Build and develop a strong team that can partner with the business and think strategically as we expand domestically and internationally.
- Drive improvement and efficiency in our processes and policies across the organization.
- Own and launch functional wide initiatives and programs focussing on key priorities such as engagement and retention.
- Streamline our approach to handling employee relations issues across the organization; acting as a resource and sounding board for managers dealing with employee relations challenges.
- Modify corporate programs and processes to ensure relevancy with the frontline staff.
- Partnering with and influencing leadership stakeholders in different countries, particularly within the service organisation.

**What You'll Need**
- HR leadership experience in a large, international and high-growth company is preferred. Experience working with a high volume fast paced customer service environment is essential.
- Track record of defining and leading a high-impact talent function within a global, evolving organization.
- Conceptual understanding of employment laws and policies in the EU.
- A solution-oriented approach and a strong understanding of how to enable an organization to succeed through talent.
- High degree of business acumen, analytical capability and an ability to adapt to continuous change.
- Bachelor’s degree in Human Resources Management, or related field. Master’s degree a plus
- Experience managing the HR function across multiple locations
- Excellent problem solver with a proven track record of driving results
- Proven ability to effectively and respectfully work with individuals at varying levels within an organization
- Outstanding interpersonal, oral, and written communication skills
- Excellent computer skills including Microsoft Office Products, Internet navigation, HRIS systems
- Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
- Able to create, analyze, report and manipulate data as it relates to HR metrics
- Understands what scalability is, how to build solutions and processes that are scalable for a rapidly expanding European business.

**About Wayfair Inc.**

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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