Medical Receptionist

2 weeks ago

Birmingham, United Kingdom Firstcare Practice Full time

**Job summary**

A new opportunity has arisen to join our proactive forward thinking practice based in the centre of Birmingham. We are looking for a Medical Receptionist to join our friendly and supportive team at Firstcare Practice.

**Main duties of the job**

You will provide a high quality reception service to patients, doctors and colleagues.

NHS or GP Practice experience is desirable. Previous use of Emis Web and Docman is particularly desirable.

Detailed Job Summary:
Working in conjunction with the Surgery Operations Manager and the Surgery Practice Manager, you will provide day to day supervision and management of the reception staff. Your role is to enable the Surgery to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Accountable for ensuring that the practice policies and procedures are followed which support the design and delivery of the services are implemented by your team within the Surgery. As lead within the reception, you will motivate and inspire the team, and deliver the highest standards of customer service.

The Medical Receptionist will develop good working relationships with:
Patients

Reception/admin teams

Surgery Managers and the Senior Colleagues

GP, nurses and other surgery staff

Other local healthcare providers who work with the Surgery

Key Responsibilities:
To support service delivery and patient care within the team you lead in line with organisational, local and national guidelines.

To monitor, review and address operational issues of the team.

To work closely with other Team members to facilitate a collaborative, transparent, and knowledge-sharing environment.

To manage all relevant policies and procedures to maximise income across the Surgery.

To manage the patient complaints at the reception.

Other Responsibilities:
To support delivery of the performance targets and KPIs and ensure these are understood by your team within the Surgery.

To manage staff resources and daily work allocation of the team to ensure SLAs are delivered in a timely manner for all face to face, telephone and administrative tasks.

To ensure all key employment policies are implemented.

To ensure regular communications updates are understood by the staff in the Surgery

To understand the organisations governance and risk policies and procedures within the Surgery, bringing to the attention of the Managers any areas of concern.

To support the delivery of change to both the service and the structure of the Surgery.

To undertake any other duties commensurate with the post holders role as agreed with the Practice Management team.

Attending training and events organized by the Surgery or other agencies, where appropriate.

Communication

Able to utilise a variety of communication methods to disseminate information to large numbers of people

Aware of the need to adapt communication style and content to reflect different type of people when making contact

Ability to receive sensitive or contentious information and process appropriately

Promote positivity and effective working relationships with the team, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organization. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorized persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Maintain the standards required for the health, safety and security knowledge & understanding as defined in the Surgery Health & Safety Policy

Use personal security systems within the workplace according to Surgery guidelines

Identify the risks involved in work activities and undertaking such activities in a way that manages those risks

Make effective use of training to update knowledge and skills

Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Report potential & actual risks identified

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required

Lead in

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