Membership Engagement Administrator
4 weeks ago
This is an exciting opportunity to join a reputable and established membership body in the brewing industry as a Membership Engagement Administrator.
**The Role is varied and interesting with some examples of daily responsibilities below**:
- Engaging with and supporting our member pubs by phone.
- Contacting pubs for annual membership payments.
- Answer inbound queries from members.
- Accurate upkeep and management of records.
- Working within business targets
- Tracking and reporting progress on both membership status to management.
**Required Attributes for this Role**:
**Qualifications**
**- **Minimum of 5 GCSEs including Maths and English A-C or equivalent
- Minimum 1 year of experience in an office environment
- Ability to work to deadlines and hit targets
- Excellent IT skills
- Good knowledge of Microsoft excel
**Skills**
- Excellent communications skills, both verbal and written
- Have a passion for delivering exceptional customer service
- Confident to make outbound calls
- Sales experience desirable
- Adaptable and able to work on own initiative
- Great attention to detail
- Experience in the pub or brewing industry would be desirable
- Knowledge of File Maker databases would be desirable
**Remuneration Package**:Increasing holiday allowance with length of service, private healthcare after 1 years’ service, Life assurance, workplace pension
**Hours**: 37.5 hours per week, Monday - Friday: 8:30am to 4:30pm
**Term**:Permanent
**Environment**:Office Based
Pay: £24,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Free parking
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Colchester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- office based: 1 year (required)
Work Location: In person
Application deadline: 08/05/2024
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