Receptionist - Accident & Emergency

3 weeks ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**We are looking to employ a highly motivated and organised individual to join our busy Reception team in the Accident and Emergency Department.**

The post will involve dealing with telephone and face-to-face enquiries and a full range of administrative and clerical duties. The Department is extremely busy and the work is challenging, fast moving and sometimes of a sensitive nature.

**Main duties of the job**:
You must have excellent customer service skills, be dedicated and courteous. You will also have excellent verbal and written communication skills and excellent keyboard skills. You must be able to deal with sensitive/confidential issues, be flexible and be a team player and ready for the challenge that this demanding but rewarding role will present.

You may be required to cover both early, late, night and weekend shifts.

**Working for our organisation**:
Oldham Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. The place where the world’s first IVF baby was delivered, Oldham is a town of pioneering firsts. Today, Oldham is responsible for delivering a range of acute and community health services across the local area and at The Royal Oldham Hospital. As a designated major trauma unit for Greater Manchester and one of only three vascular centres in Greater Manchester, Oldham is a specialist hospital for acute surgery and provides state-of-the-art onsite pathology services to the North West.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- 5 GCSE grades A-C or equivalent.

**Desirable criteria**:

- Medical terminology qualification

**Skills/Knowledge**:
**Essential criteria**:

- Good organisational skills
- Ability to work on your own and use own initiative.
- Good communication skills
- Good interpersonal skills and the ability to work effectively as a member of a team
- Excellent keyboard skills

**Desirable criteria**:

- Practical and working knowledge of PAS, Symphony and other NHS IT systems
- Aware of current issues within the NHS

**Experience**:
**Essential criteria**:

- Previous reception experience covering a wide range of office duties.

**Desirable criteria**:

- Experience in a healthcare setting
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:
**Applicant requirements**:

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