Senior Customer Service Supervisor
4 weeks ago
**Do you have experience of leading a team and strive to deliver exceptional customer service every time?**
**Do you have experience of working in a fast paced, customer service office environment?**
**If so, our Senior Customer Service Supervisor role is the role for you**
Here at** Langdons**,** **we have** **an amazing opportunity for a** Senior Customer Service Supervisor **to join the team based in **Luton**. **You will be working on a **full time, permanent** basis, working** Monday - Friday 08:00 - 17:00 **and in return, you will receive a **highly** **competitive salary of £33,905.02 per annum plus excellent company benefits**
**The Senior Customer Service Supervisor role**:
This is a fantastic role for a great leader Your role will be to oversee the daily work of the Customer Service Team, ensuring that all customer-related enquiries are handled efficiently and effectively and within prescribed service agreements.
**About us**:
Whether it’s fresh consignments or frozen goods we have it covered Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24-hour service of this kind, and we’re very good at it.
**What’s in it for you?**
- Recruitment Referral Bonus Scheme
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free inhouse job specific training and development
- Opportunity for career relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Employee Assistance Programme
- Staff Discount Scheme
**What you’ll be doing as our Senior Customer Service Supervisor**:
- Assist the team with handling queries and complaints, ensuring all records are made and any follow-up action is taken
- Ensure that all incoming bookings are accurately recorded and allocated
- Coach and support others to work in line with company procedures and identify where further development is needed
- Communicate with relevant colleagues and customers where necessary to resolve unforeseen difficulties
- Quote prices for movement of loads upon request
- Deputise where required and in partnership with management ensuring appropriate cover for all teams is available
**What qualifications and experience are we looking for in our Senior Customer Service Supervisor ?**
- Proven experience in a customer-facing facing role
- Experience of leading a team &/or be working towards a Level 3 Management or equivalent qualification
**What skills are we looking for in our Senior Customer Service Supervisor?**
- IT literate in Microsoft Office packages
- Ability to compile, analyse and interpret relevant data
- Ability to support, motivate and coach staff to maximise individual and team performance
- Ability to use initiative and maximise resources to source effective solutions
- Ability to work to set targets and deadlines
- Excellent verbal and written communication & arithmetic skills
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