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Customer Service Supervisor

4 months ago

Luton, United Kingdom Connect2Employment Full time

Job Title: Customer Services Supervisor

Location: Luton, Office based

Times: Full-time Monday- Friday 8.30 - 5.00 with 1 hour for lunch.

Flexible to cover holidays and sickness.

Salary: £24,375.00 per year

Main Objective: Resolve incoming queries from customers, both directly and indirectly.

Our client is a progressive reseller of bespoke and quality beverages and is looking for a Customer Services Advisor with the possibility of taking a supervisor roll to help customers with any queries, discrepancies, and order management.

About the job:

  • Provide helpful and advisory assistance to customers.
  • Investigate and solve customer problems.
  • Perform order entry tasks.
  • Set up new customers on the database.
  • Process payments.
  • Check and resolve delivery queries with the carrier.

About you:

  • Excellent interpersonal skills, including being a good listener, adapting communication style as appropriate, and demonstrating empathy.
  • Strong problem-solving skills, with the ability to find win-win solutions and avoid conflict.
  • Good personal organisation, including time management and attention to detail.
  • A team player attitude.
  • GCSE Maths and English
  • Good computer skills, including MS office.

Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.