Executive Administrator
2 weeks ago
Our talented Administrators are trained at executive level to provide a thorough, efficient, and pro-active service, and specialise in the St. James’s Place systems. The Financial Services Administrator role is interesting and challenging, and you will be a key member of the team dealing with a wide range of administrative tasks. You will work seamlessly with our clients, taking on the role of a dedicated first point of contact, and provide proactive support to ensure that relationships with your clients can be enhanced. Our Financial Services Administrators enjoy using their initiative and have a ‘can do’ working style to fulfil a vital support function within a busy office environment.
**Key Responsibilities**
Provide a professional, cost effective and comprehensive administrative support function to your portfolio of clients through:
- Appointment making/telephone calls to clients, prospects and third parties.
- Task Management for client and PA.
- Liaising with Fund providers to chase for client financial information.
- Transcribing dictation.
- Uploading meeting notes.
- Address actions arising from communication with the client.
- Regular calls to client to go through tasks and objectives.
- Full management of Salesforce and internal intranet systems.
- Telephone answering and message taking.
- Produce reports.
- Meeting preparation documentation.
- Downloading Financial Services Wealth Accounts, client valuations.
- Chasing up Letters of Authority/liaising with ceding scheme providers.
**What we expect from our Financial Administrators**:
- Demonstrate pro-activity; making suggestions to improve the clients service offering.
- Gain in-depth knowledge of your clients so decisions can be made without referral.
- Produce accurate data and high-quality documentation.
- Establish a structured support model with each client.
- Share best practices with the team.
- Work with your pod to cover any absences, and ensure the clients service experience remains at a high level.
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