Account Executive/Account Director

3 weeks ago


Colchester Essex, United Kingdom Reed Full time

Location: Remote with occasional travel to Colchester
Job Type: 6-month Fixed Term Contract
Reed in Colchester are delighted to supporting our client seeking a Customer Excellence Officer to join our Commercial/Customer Excellence team on a long term temporary basis. This role is central to providing outstanding service to our customers, from initial enquiries through to long-term support. The ideal candidate will be adept at working to tight deadlines, adhering to regulatory conditions and policies, and will excel in both independent and team settings.
Support the onboarding of centre administrative staff, including training on processes for registration, certification, and booking external assessments
Develop and maintain effective working relationships with centre contacts, proactively understanding and supporting their needs
Contribute to project work within the team as required
English language and Mathematics to at least GCSE grade C or equivalent
Substantial experience operating databases, including in-house systems
Experience in customer account management within an Awarding Organisation setting
Excellent IT skills, particularly in Microsoft Office
Strong attention to detail and confidence in using a variety of in-house databases
Remote working with the flexibility to travel as needed
Opportunity to work in a role that offers variety and the chance to make a significant impact on customer experience
Access to training and development opportunities
Closing date of Friday 19th April for applications and online interviews to be held on 24th and 25th April.
To apply for the Customer Excellence Officer position, please submit your CV and cover letter detailing your relevant experience and commitment to providing exceptional customer service.
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