Hearing Loss Champion

3 weeks ago

Cambridgeshire, United Kingdom Cambridgeshire Deaf Association : Hearing Help Full time

**Job Description : Hearing Loss Champion**

We are seeking a dedicated and compassionate Hearing Loss Champion to join our charity’s team. The Hearing Loss Champion will play a vital role in our mission to support individuals with hearing impairment and provide them with essential services. This is an exciting new role within the charity.

This position involves coordinating and delivering Hearing Aid Drop-In sessions and working closely with volunteers to ensure the smooth operation of the program.

**Responsibilities**:
Coordination and Management:

- Organize and oversee the scheduling and logistics of Hearing Aid Drop-In sessions and Care Home visits ensuring efficient and effective service delivery.
- Liaise with volunteers, and other stakeholders to coordinate resources, materials, and equipment needed for each session. Co-ordinating with other

Hearing Loss Champions in ordering equipment and supplies.
- Maintain accurate records of session attendance, services provided, and client information.
- Look to set up new Hearing Aid Drop-In sessions and Care Home visits by liaising with local groups/libraries to find suitable locations when appropriate.
- Perform to set Key Performance Indicators and target standards.

Client Support and Maintenance:

- Provide friendly and empathetic assistance to clients during Hearing Aid

Drop-In sessions, addressing their hearing aid maintenance needs with care and professionalism.
- Conduct basic hearing aid maintenance, such as cleaning, battery replacement, and tubing or dome adjustments, adhering to proper protocols and hygiene standards.
- Offer guidance and support to clients regarding the proper use and care of their hearing aids.
- Provide support and signposting for Carers also as appropriate.

Volunteer Coordination & Recruitment:

- Recruit, train, and supervise volunteers participating in Hearing Aid Drop-In sessions and Care Home visits, ensuring their adherence to organizational policies and procedures.
- Foster a positive and inclusive environment, nurturing a sense of teamwork and commitment among volunteers.
- Provide ongoing guidance and support to volunteers, addressing any questions or concerns that may arise.

Program Development and Outreach:

- Collaborate with the team to develop strategies for expanding the reach of our services to individuals with hearing impairment.
- Identify potential community partnerships and resources to enhance program effectiveness and raise awareness about the charity’s mission.
- Participate in relevant community events, workshops, and conferences to promote the program and establish connections with key stakeholders.
- Attend team meetings to support the sustainability of the charity and to understand the challenges that people with hearing loss face.
- Actively seek to recruit new volunteers.

Skills & Experience:

- A deep empathy and understanding of the challenges faced by individuals with hearing loss.
- Excellent interpersonal and communication skills, with the ability to interact compassionately and effectively with clients, volunteers, and technicians.
- Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
- Attention to detail and accuracy in record-keeping and documentation.
- Experience in coordinating or managing community-based programs is preferred.
- Knowledge of hearing aid maintenance and basic troubleshooting is desirable.
- Ability to work collaboratively within a team and independently with mínimal supervision.
- Flexibility to adapt to changing needs and circumstances.
- Commitment to the mission and values of the charity.

To apply, please submit your resume and a cover letter highlighting your relevant experience and motivation for this role.

Thank you

**Job Types**: Part-time, Permanent
Part-time hours: 14-21 per week

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Cambridgeshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Cambridgeshire

Reference ID: Hearing Loss Hub Champion

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