Branch Support Advisor

4 months ago


East Midlands, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary: Starting from £23,728.02 per year**
**Grade: PO**
**Reporting Line: Service Centre Manager**
**Contract Type: Permanent**
**Location: Commutable to Chesterfield/Hybrid**

**What to expect**:
Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.

As a Support Advisor within our Branch Support Centre you will be the first point of contact for all Postmaster queries. By showing a passion for resolution and showing Postmasters empathy by truly listening to them and putting yourself in their shoes, you’ll effectively deliver consistently high levels of Postmaster satisfaction via all contact channels

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Branch Support Centre is the gateway to a truly fantastic career within Post Office as you receive a 1st class 6 week training programme on arrival followed by continual development and genuine career opportunities throughout your time with us.

**What we can do for you**:
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

- Automatic salary increases after year 1 and year 2
- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

**What you’ll need to succeed**:

- Someone with a passion for Customer Service with a great telephone manner
- IT literacy ideally with Microsoft packages
- Have the flexibility to work on a rota covering Monday to Friday 8am-7.30pm and on average 1-2 Saturdays per month

**About us**:
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of - and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.


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