Medical Secretary

2 months ago

London, United Kingdom Clinica London Full time

_Clinica London is looking for a highly organised Medical Secretary to provide a professional service to cover Maternity Leave._

**About Clinica London**

Clinica London, which is also known as Clinica, was founded in 2010. Clinica is a leading ophthalmology and dermatology medical clinic located in London’s prestigious Harley Street. The clinic’s consultants are highly skilled and have won British, European and International awards in their field. At Clinica, there is a sense of passion about helping patients by providing clear, honest, and transparent treatment advice in a relaxed and comfortable environment.

**Our Purpose**

Ensuring each and every one of our patients get exactly the help and treatment they need is our purpose and passion. We provide our patients with opportunities to ask questions and answer them with full transparency and honesty. We use the latest technology in our clinic and ensure we keep ourselves updated on the latest research and findings.

**We give expert advice and treatment**

We are experts in our field and patients have no need to go anywhere else, once they have seen one of our consultants. We explore all options with our patients to ensure we give them the best treatment. We respect that every patient is different and understand and respect they may have different anxieties; we treat our patients with care and dignity, ensuring every patient leaves our clinic happy is our priority.

**About the role**

To provide a secretarial and administrative service to consultants. Be the main point of contact to help and give advice to staff, patients and professionals regarding service enquires.

**Duties**:

- Looking after multiple of consultants (derm & ophth).
- Consultant diary management and support Consultant clinicians with any queries.
- Arranging meetings
- General medical secretary duties including management of letters, results and booking procedures.
- Typing and sending out clinical letters
- Accurately co-ordinating medical information to expedite the continuing care of the patient including information on patient conditions, prices, quotes and information for their procedures.
- Booking in patients for clinics, injection treatments, laser treatments and theatre
- Liaising with all patients, visitors, Consultants and users of the clinic.
- Assisting patients in navigating the clinic.
- Liaise with clinical + administrative staff re: investigations, appointments, inpatient stays.
- Annual leave and lunch cover for reception and other medical secretaries as required.

**About you - skills, knowledge and experience**

**Key Skills**:

- Able to communicate effectively with strong interpersonal, verbal and written communication skills
- Excellent time management and able to work to tight deadlines
- Strong team player
- Attention to detail
- Be helpful and reassuring if dealing with patients and their families.

**Personal qualities**
- A warm and approachable manner.
- Excellent people skills
- The ability to manage your own workload efficiently and effectively on a daily basis. Organised and reliable.
- The ability and confidence to make decisions pertaining to the smooth and efficient running of the clinic and acting independently but where necessary escalating problems as appropriate.
- To be friendly and approachable to all, especially junior admin staff members who will look to you for guidance on a daily basis.
- Strong troubleshooting skills with the ability to think on your feet
- A ‘can do’ attitude.
- Available for the designated consultant ophthalmologists and dermatologists.

**Essential Experience**
- Typing
- Previous secretarial experience minimum 5 years essential.
- Fluent with use MS Outlook and Excel Spreadsheets
- Respond to queries in a timely manner.

**Desirable**
- Experience of working within the medical industry is highly advantageous and desirable.
- Previous medical secretary experience desirable.
- Previous Ophthalmic and / or dermatology experience desirable.

**Salary**: £28,000.00-£34,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 02/10/2023

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