Infrastructure Engineer
3 weeks ago
Permanent IT Infrastructure Engineer required on site 5 days a week for a company in Solihull. £48,000 base + 10% bonus and great benefits.
The company has a cloud first approach and are in progress of an exciting transformation moving systems into a cloud based platform therefore Azure experience will be essential.
Key Responsibilities -
**Responsibilities**:
- Aid the infrastructure team in the support of network infrastructure, and system administration, including but not limited to server estate, endpoint management, file and print and mail services.
- Business as Usual tasks - such as 3rd line Service Desk Tickets, Patch Management, Vulnerability Management, Preventative Maintenance and Event Monitoring and remediation.
- Aid in the delivery and support of a wide programme of Business and Infrastructure Projects.
- Implementing improvements and changes to the Infrastructure, linking in with the InfoSec and Architecture teams and suppliers as necessary.
- Planned and Unplanned support - part of a pro-active team responding to critical alerts as needed.
- Provide and manage the "problem solving" capability for IT issues that fall outside the scope of the IT Service Desk, liaising with Business stakeholders and the wider IT team as necessary, and ensuring the correct IT Team provide the appropriate resource.
- Ensure high quality documentation is developed and maintained.
- Provide support for User engagement and forum activities.
- Working alongside the outsourced helpdesk team to ensure 3rd line calls are resolved within our SLA's.
- Support our Data privacy & security process & procedures.
General
- Ensure the integrity and reputation of the Company is never jeopardised
- Ensure that company policies, procedure and systems are adhered to within the scope of the role
- Attend regular team meetings
- Assist and take responsibility in other areas of the business as and when required
- Pro-actively develop skills and maintain the highest professional standards
Key Skills Required:
- Experience of working in IT operations / support
- Working knowledge of ITIL 4
- Excellent incident, problem and change management skills
- Experience of VMware and SANs including Disaster recovery testing
- Excellent knowledge of the Microsoft 'stack' and networking infrastructure including:
Azure, Active Directory, Exchange, PowerShell, Intune, Windows Defender, O365 including SharePoint.
- Experience of Networking, Routing, Firewalls and AOVPN
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