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Service Account Coordinator: Wellingborough

7 months ago


Wellingborough, United Kingdom Whitehead Recruitment Ltd Full time

**Service Account Coordinator - Wellingborough**

Our client is a specialist business in Fire and Security, and is looking to grow their team with the appointment of an experienced Service Account Coordinator

They offer fantastic career progression opportunities, their own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme

**Requirements**:
**Our Service Account Coordinators**
- The role will include:

- Preparing monthly maintenance jobs for the scheduling team to process
- Setting up new maintenance jobs and contracts for new sites
- Data Entry on CRM system
- Raising supplier purchase orders
- Liaising with internal teams and engineers to ensure timescales are met
- Answering incoming calls
- Dealing with customer queries
- Weekly reporting of customer account
- Preparing RAMS & Permits where required
- Maintain customer portals where required
- Sending out completion documentation to customers
- Raising invoices for completed scheduled maintenance and remedial works
- Reviewing stock for engineers on jobs
- General administration duties

**Who We’re Looking For**
- Basic reading, writing, and arithmetic skills
- Good knowledge of Microsoft Excel and Outlook
- Confident approach
- Excellent communication skills, written and oral
- Highly organised with ability to use initiative to organise and prioritise
- Calm under pressure
- Confidence in working to meet deadlines
- Dynamic and forward thinking
- Ability to work as part of a team and use own initiative where applicable
- Royal London Pension
- Life Assurance x4 of Salary
- 25 Days Holiday
- Mental Health & Well-being Scheme
- Paid Refer a Friend Scheme
- Employee Recognition Scheme
- Development & Progression opportunities
- Excellent training to enable you to succeed within your role

**Salary**: £18,136.04-£23,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wellingborough: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Fire Service Account