Community Operations Coordinator

2 months ago


London, United Kingdom eRecruitSmart Full time

**About the company
**Our client transforms young lives through enterprise by offering holistic and personalised business guidance and support to in-need marginalised young entrepreneurs across London, aged 16 to 30 through workshops, programmes and 1:1 business coaching.They work in collaboration with young people to enable them to start their own business or move into employment or/and education and training. They aim to develop approaches that empower, support and encourage young people to build confidence, follow theiraspirations and fulfil their potential.
**About the role
**As Community Operations Coordinator, you will be responsible for:

- Building relationships with existing tenants andstakeholders and engaging with new potential tenants and stakeholders to access the services
- Working across the business supporting the Operations Manager with the day to day running of the business centre Fostering opportunities to consult with and build relationships with the wider local Tooting community

**About the responsibilities
**In the role of Community Operations Coordinator, duties include:

- Be the first point of contact for clients and visitors, providing excellent, friendly customer service at all times and re ponding to enquiries
- Building relationships with customers; the wider community; clients and industry professionals
- Engage and consult with local residents, businesses and community groups ensuring the organisation is tuned with the needs of the local community to better serve them
- Identify and engage tenants who can become tenant reps or can donate time and/or resources to the organisation
- Conduct viewings with prospective clients, gauging their requirements and put together a proposal
- Responsible for the complete on-boarding process for new co-workers including viewings; completing licensing documents and other related document; desk/space set up; and inputting their details on our CRM system.
- Maintain customer retention and assigned KPIs
- Work with Maintenance Team and Operations Manager to ensure spaces are fit for use and adhere to Health and Safety practices.
- Resolve issues with speed, empathy, professionalism, and decisiveness and escalate to the Operations Manager in an efficient manner where necessary
- Sort out post and deliveries for tenants; Tooting Works and Business Launchpad
- Support the Operations Manager and Operation Coordinator with coordination of Tenant moving in and moving out process
- Arrange keys, fobs and allocate post boxes for new tenants, add fire roll call (new tenant checklist)
- Collect keys/fobs when tenants move out (disable access/cancel parking permits)
- Issue parking permit and manage offence procedure
- Purchase meeting room office supplies and refreshments
- Deal with suppliers/contractors requiring access to the centre
- Keep reception area neat and tidy

**About you
- Confident, enjoys taking the initiative and who has the skillset to develop important and lasting relationships
- Able to act as the face and voice of the brand and manage all community communications
- A proven track record of being a community ambassador
- Strong track record of performing successfully in a fast-paced, intellectually deep, service-oriented environment
- Previous roles which have required strong attention to detail and collaboration
- 1 year of relevant experience in Operations
- Proficiency in Microsoft Office Suite including Outlook, PowerPoint, Excel

This role would be a great fit for someone looking to use their coworking and start up experience to deliver real value to the member and wider-Tooting community
**About the hours & rewards
**For the role of Community Operations Coordinator, there is a salary on offer of £24,000 per annum. Benefits include:

- 25 days Annual Leave plus bank holidays
- Personal annual training budget, plus dedicated training time
- Employee assistance programme including counselling
- Regular team socials throughout the year
- Generous sick pay allowance after following probation

**How to Apply
You must have eligibility to work in the UK.Please note, only suitable applicants will be contacted.If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
- Community, Operations, Coordinator,charity,_



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