Customer Service and Flight Operations Executive

7 months ago

London Gatwick Airport, United Kingdom Air Partner Plc Full time

Air Partner have been offering trusted aviation solutions for 60 years. We are constantly adding new divisions to our portfolio and expanding our markets globally. As leaders in aviation charter, we are now looking for a Client Services & Operations Executive to join our Gatwick based team.

The Client Services & Operations (CSO) department is the hub of the Group’s activity 24/7 and often it is the first impression and last impression of the company to our clients. It is therefore vital that whatever situation the department is faced with, we provide a consistent, professional and pro-active service at all times.

You will therefore provide comprehensive support to the Air Partner trading business across the Group, in a fast paced and changing environment. The role will encompass a variety of tasks including, flight watching and out of hours broking, whilst maintaining and delivering a high level of customer service at all times.

You will deliver a first-class service to Air Partner clients (external & Internal) and operators within a 24-hour shift pattern.

Shifts are 7am to 7pm or 7pm to 7 am and the usual pattern is as follows:
**What you will be doing**:

- Ensuring all clients, operators and stakeholders requests are managed and dealt with, using the highest level of customer service
- Pro-actively monitoring and flight watching Air Partner Group operated flights, ensuring all stakeholders involved with the flight are communicated to and informed within the set departmental response times
- Supporting the CSO Officer with Brokering any out of hours private jet charters or ACMI requests, whilst maintaining a high service level
- Supporting the CSO Officer with fielding any Emergency Procedures Department (EPD) calls and, following the callout procedure, searching for suitable aircraft as required
- Pro-actively monitor weather and Eurocontrol and any other factors or issues that affect Group flights and communicating relevant details to help manage and resolve problems and issues accordingly and within the departmental set response times
- Maintaining the company database of suppliers and relevant information
- Supporting the CSO Officer with ad-hoc tasks that will ensure the service delivery to our clients is beyond expectations

**What we ae looking for**:
**Essential**:

- Exceptional customer service skills, including experience and an understanding of VIP customer service and an ability to provide “an above expectation” client experience
- An ability to demonstrate a well-established background in flight support and a good understanding of the aviation industry
- A demonstrable track record of integrity, honesty, trustworthiness and professionalism
- A demonstrable ability to provide first class client care
- Excellent oral and written communication skills and an ability to professionally and confidently represent the company
- Excellent organisational skills with the ability to multi-task
- High attention to detail with the ability to work under pressure and to tight deadlines
- A team player with the willingness to be flexible as part of a small, 24-hour team
- A numerate individual who has the ability to problem solve
- Advanced Microsoft office skills
- An ability to think outside of the box
- Sound general aviation knowledge / background including knowledge of aircraft operations and handling processes

**Desirable**:

- Relevant previous experience within a flight support role
- International experience and the ability to speak an additional language

**About us**:
Founded in 1961, Air Partner Group is a world-leading international aviation services group providing aircraft charter, aviation safety and security solutions, and managed services to industry, commerce, governments, and private individuals, as well as civil and military organisations.

The Air Partner Group has two divisions: Air Partner Charter and Air Partner Services (previously Safety & Security). Air Partner Charter comprises of group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.

Air Partner Services comprises Baines Simmons, Redline Assured Security Ltd, Kenyon International Emergency Services, and Managed Services. Baines Simmons offers aviation safety management and fatigue risk management. Redline Assured Security delivers government-standard security training, consultancy, and solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response.

Air Partner works with Climate and Development experts Climate Impact Partners, to allow clients to offset carbon emissions in support of projects that not only cut carbon but also alleviate poverty and improv

  • Customer Service and Flight Operations Executive

    2 days ago

    London / Gatwick Airport, United Kingdom Air Partner Plc Full time

    Air Partner have been offering trusted aviation solutions for 60 years. Adding new divisions to our portfolio all the time and expanding our markets globally, we have just had our most successful year ever, despite the pandemic. Leaders in aviation charter, we are looking for a Client Services & Operations Executive to join our Gatwick based team. The...

  • Trainee Flight Operations

    7 months ago

    Gatwick Airport, United Kingdom Chapman Freeborn Airchartering Ltd Full time

    Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? Intradco Global is looking for an **Trainee Flight Operations** located in **Gatwick, UK **who thrives in a fast-paced environment and wants to learn and grow with a global team. **Purpose of Role** - The...

  • Flight Operations Postholder

    1 day ago

    London, United Kingdom Flight Global Full time

    Job Details We are delighted to have been retained to recruit a Flight Operations Postholder for our German-based air cargo charter client. Our Client, Businesswings, is apart of the Sovereign Speed Group in Germany. The Group has been in business since1998 and now has over 100 overnight connections and a diverse range of express handling services for...

  • Flight Packer

    7 months ago

    Gatwick Airport, United Kingdom dnata Catering UK Full time

    **The Role** dnata catering UK are actively seeking a Flight Packer to join our already successful and vibrant team at **Gatwick **Airport. As a Flight Packer you will play a pivotal role in ensuring that our catering and goods arrive with our airline clients on time, in-line with various scheduling requirements. **What’s in it for you**: - Free...

  • Flight Operations Support Officer

    2 days ago

    London / Gatwick Airport, United Kingdom Chapman Freeborn Airchartering Ltd Full time

    The job role holder will be required to handle multiple priorities and monitor a number of flights at the same time. Confidence to arrange permits, fuel and ground handling in a both timely and cost effective manner is essential to succeed in this position. Magma Aviation commercially markets dedicated wide-body cargo aircraft capacity, contracted on an...

  • Production Flight Packer

    7 months ago

    Gatwick Airport, United Kingdom dnata Catering UK Full time

    **The Role** dnata catering UK are actively seeking a Production Flight Packer to join our already successful and vibrant team at **Gatwick **Airport. As a Production Flight Packer you will play a pivotal role in ensuring that our catering and goods arrive with our airline clients on time, in-line with various scheduling requirements. **What’s in it for...

  • Production Flight Packer

    6 months ago

    Gatwick Airport, United Kingdom dnata Catering UK Full time

    **About Us** As the global caterer of choice, dnata catering provides inflight catering to the world’s leading airlines. When serving these customers, we’re also serving their customers and leaving a lasting impression on their travel experience. That’s why our mission is to deliver the promises our customers make. We offer a comprehensive range of...

  • Flight Attendant

    6 months ago

    Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    **FLIGHT ATTENDANTS REQUIRED!** Wizz Air are currently recruiting for Flight Attendants & Cabin Crew to join their ever-expanding award winning team! Whether you have years of Cabin Crew experience or are completely new to the industry, Wizz Air are the Airline for you! This is an exciting opportunity to work for one of Europe’s fastest growing airlines,...

  • Flight Attendant

    6 months ago

    Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    **FLIGHT ATTENDANTS REQUIRED! JOIN OUR RECRUITMENT DAYS IN MARCH APRIL OR MAY** Wizz Air are currently recruiting for Flight Attendants & Cabin Crew to join their ever-expanding award winning team! Whether you have years of Cabin Crew experience or are completely new to the industry, Wizz Air are the Airline for you! This is an exciting opportunity to work...

  • Head of Flight Crew

    7 months ago

    Gatwick Airport, United Kingdom British Airways Full time

    Let your originality soar **Download Job Description**: This is your chance to become part of the newest airline within the British Airways family. BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport. It’s an exciting and fast-paced life when you’re working in...

  • Flight Dispatcher

    2 days ago

    London, United Kingdom Flight Global Full time

    Job Details Flight Dispatcher - Malta We are delighted to announce an opportunity for a full -time highly motivated Flight Dispatcher to start ASAP for a position based in Malta. This position would be ideal for a Flight dispatcher already living in Malta.The candidate will be working closely with the Ground Operations Manager and will be responsible for:...

  • Flight Attendant

    7 months ago

    London / Gatwick Airport, United Kingdom The Best Connection Employment Group Full time

    **FLIGHT ATTENDANT REQUIRED! Gatwick Airport** Wizz Air are currently recruiting for Flight attendants to join their ever-expanding award winning team! Whether you have years of Flight attendants experience or are completely new to the industry, Wizz Air are the Airline for you! This is an exciting opportunity to work for one of Europe’s fastest growing...

  • Flights Executive

    6 days ago

    London, United Kingdom C&M Travel Recruitment Full time

    Flights Executive required by a successful experiential Tour Operator. Salary 28-30K (dependent upon experience) Flights Executive Responsibilities: - Work on all aspects of ticketing and flight administration - Be fully conversant with GDS ticketing, applicable air contracts and IATA procedures. - Issue and reissue all tickets and refunds - Monitor PNR's...

  • Production Flight Packer

    7 months ago

    London / Gatwick Airport, United Kingdom dnata Catering UK Full time

    **The Role** dnata catering UK are actively seeking a Production Flight Packer to join our already successful and vibrant team at **Gatwick **Airport. As a Production Flight Packer you will play a pivotal role in ensuring that our catering and goods arrive with our airline clients on time, in-line with various scheduling requirements. **What’s in it for...

  • Flight Support Manager

    2 days ago

    London, United Kingdom Flight Global Full time

    Job Details Zenon are delighted to be recruiting on behalf of an Air Cargo Operator based in the London Airports area for a Flight Support Manager on a permanent basis. Successful candidates will be responsible for: - Providing technical support as requiredto OCC and Ground Operations regarding flight planning and performance. - Providing input to Commercial...

  • Flights Executive

    2 days ago

    London, United Kingdom C&M Travel Recruitment Full time

    Flights Executive required by a successful experiential Tour Operator. Salary 26-28K (dependent upon experience) Flights Executive Responsibilities: - Work on all aspects of ticketing and flight administration - Be fully conversant with Galileo ticketing, applicable air contracts and IATA procedures. - Issue and reissue all tickets and refunds accurately...

  • Flight Commander Assistant

    2 weeks ago

    London, Greater London, United Kingdom Executive Jet Management, Inc. Full time

    Executive Jet Management (Europe) Limited is seeking a highly skilled First Officer Executive to join our team in London, GB.About the PositionThe successful candidate will assist the Pilot in Command with the safe and efficient operation of the flight, while providing exceptional customer service to our clients.Key Tasks and ResponsibilitiesConfirm the safe...

  • Client Services and Operations Supervisor

    2 days ago

    London / Gatwick Airport, United Kingdom Air Partner Plc Full time

    _“Providing a beyond expectation, professional and pro-active external and internal client experience that supports the Air Partner group to generate and manage business 24hrs a day 365 days a year”._ Air Partner have been offering trusted aviation solutions for 60 years. Adding new divisions to our portfolio all the time and expanding our markets...

  • Senior Flight Operations Officer

    2 weeks ago

    London, Greater London, United Kingdom Executive Jet Management, Inc. Full time

    **Flight Operations Deputy Commander Role**Job ResponsibilitiesThe Flight Operations Deputy Commander will report to the Pilot in Command and be responsible for:Assisting with flight planning and preparation;Ensuring the safe navigation of the aircraft;Maintaining accurate records and reports;Providing excellent customer service and contributing to customer...

  • Office Agent

    7 months ago

    Gatwick Airport, United Kingdom Worldwide Flight Services Full time

    **Description**: Are you a hard working and committed individual who is keen to work for a global business? We have an exciting opportunity to join our Office team at London Gatwick.** **As the Office Agent you will primarily be the customer service point of contact and ensure an accurate and timely completion of import and export documentation, whilst...