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Interim Customer Service Supervisor

4 weeks ago

Rugby, United Kingdom Warrens Full time

**Company Description**

The Perfect Transport and Logistics Partner for Baked Goods, offering storage and logistics solutions for non-refrigerated goods including bread, cake and patisserie. Warrens are the primary distributor for many well know FMCG customers and have a tremendousindustry reputation for its dedication towards its services.

Our Rugby site are now recruiting for an Interim Customer Service Supervisor on a fixed term contract basis.

**Salary**: £26,325 per annum

Working hours: Monday to Friday, 08:00-17:00

Key Duties of a Customer Service Supervisor
- Manage and maintain Claims Investigatory Log, ensuring all pertinent information is available for relevant departments
- Provide Customer Contract Manager with summary of claim findings daily
- Ensure the Customer Contract Manager is aware of any trends that are not the Warrens error i.e. poor packaging, late inbound goods, poor labelling
- Make recommendations based on information gathered during investigation
- Log any that are passed back to customer and monitor
- To carry out camera checks and report back findings
- Documenting claims received so they are visible to other departments
- Supporting POD administration tasks
- Manage, lead and direct the daily operations of your teams.
- Ensure team members understand and are equipped to undertake their roles to the best of their ability
- Build and maintain strong relationships with internal and external stakeholders
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Maintain agreed KPI’s and report on performance and potential improvements

**Qualifications**
- Attention to detail / accuracy
- Planning and organising skills
- Ability to work without direct supervision
- Adaptable and methodical approach to work
- Conscientious and reliable
- Ability to work efficiently and accurately under pressure
- Effectively prioritise work load in order to meet set deadlines
- Able to work as part of a team or individually
- Considerable experience working in a customer facing environment
- Passion for delivery of excellent customer service within an ever growing business
- Good written and verbal communications
- Ability to lead a team and manage performance objectives through one to ones and staff appraisals
- A creative approach to problem solving and managing a team

**Additional Information**

As part of its Drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- Competive holiday entitlement
- Pension scheme
- Retail discounts via our benefit platform

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