Reception Shift Leader

2 weeks ago


Newcastle upon Tyne, United Kingdom Millennium and Copthorne Hotels Full time

**S**- _Do you enjoy delivering excellent customer service?_
- _Are you an experienced Receptionist/Shift Leader?_
- Do you wish to progress your career?

If you've answered 'yes' to the above, this may be an ideal opportunity for you

**The Copthorne Hotel Newcastle is** are seeking an experienced Reception Shift Leader to provide a warm welcome, helpful and efficient service to guests

**Reception Shift Leader responsibilities include**:

- Providing a friendly and efficient service to guests, ensuring company policy and procedures are complied with, consistently
- Being knowledgeable to promote the hotel and its facilities
- Dealing with guest queries/complaints promptly and communicating with the Duty Manager, as appropriate
- Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to the required standard
- Carrying out float checks and handling all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
- Ensuring telephones are answered promptly and politely, and all reports are updated regularly according to Company standards
- Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
- Being aware of specific daily functions/events, ensuring all information is communicated to the relevant department
- Assisting the Reception/Front Office Manager with the smooth running of the department, including supervision and training of the Reception team

**We are keen to hear from applicants with the following**:

- Previous Reception experience within a quality hotel
- Excellent knowledge of computerised Front Office system, e.g., OPERA
- Excellent communications skills
- A positive, ‘can do’ attitude
- The ability to work well under pressure
- Excellent customer service skills
- Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 14:30-2300, as the business requires

**About the Hotel**

Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.

Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Cash Health Plan cover option
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Life Assurance, where applicable
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Social Events, Wellbeing and Team Activities
- Uniform
- Length of Service related holiday scheme
- Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**To apply**

Please forward your CV outlining your suitability for this role.

Work Location: In person

Reference ID: NCL-RecSL



  • Newcastle upon Tyne, United Kingdom NCG Full time

    Security Deputy Shift Leader

  • Security Shift Leader

    4 weeks ago


    Newcastle upon Tyne, United Kingdom NCG Full time

    Newcastle college security require an experienced individual who has the necessary knowledge and skills within the security industry. You will have excellent customer service experience in a diverse working environment, you will lead a Team of security staff to deliver a high performing service within the education sector. The post will operate on a four on...

  • Baby Room Leader

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Green Tree Childcare Full time

    £1000 signing on bonus! Level 3 Early years Practitioner 38 hours per week We are looking for a Room leader for our band new baby unit. Applicant must hold a full and relevant level 3 in early years and have previous nursery experience. **Job Types**: Full-time, Permanent **Salary**: £16,060.78-£22,226.15 per year Schedule: - Day shift - Monday to...

  • Security Shift Leader

    4 weeks ago


    Newcastle upon Tyne, United Kingdom NCG Full time

    NCG are looking for the right individual who has excellent customer services within a diverse cultural environment. They must be able to demonstrate a strong team leadership ethic with the ability to help staff develop their own skills within the Security college environment.


  • Newcastle upon Tyne, United Kingdom Sodexo UK and Ireland Full time

    We are currently looking for a Receptionist to provide a wade range of front of house reception duties, dealing with all visitors to the premises, handling telephone inquiries and inputing data relating to post. The role is Monday to Friday 8.00am -5.00pm (1 Hour Lunch break) The Role - Welcome visitors to the office ensuring signing procedures are adhered...

  • Receptionist

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Little Sisters of the Poor (Newcastle) Full time

    Working in a care home, covering the reception desk, your duties will include, answering the telephone as quickly as possible to both external and internal calls. Transferring them to the correct person, when unavailable taking messages. We use a pager system to transfer calls and contact people - but full training will be given. You will welcome visitors...

  • Eap Counsellor

    7 days ago


    Newcastle upon Tyne, United Kingdom Workplace Options Full time

    Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million...

  • Receptionist

    6 days ago


    Newcastle upon Tyne, United Kingdom Little Sisters of the Poor (Newcastle) Full time

    Working in a care home, covering the reception desk, your duties will include, answering the telephone as quickly as possible to both external and internal calls. Transferring them to the correct person, when unavailable taking messages. We use a pager system to transfer calls and contact people - but full training will be given. You will welcome visitors...


  • Newcastle upon Tyne, United Kingdom NCG Full time

    Newcastle Security Department is looking for an experienced individual who has the ability to lead a team of security staff whilst adhering to the College values. The person successful will need to have excellent communication skills both written and oral and be able to deter anti-social behaviour by De-Escalating incidents in a calm controlled manner. The...


  • Newcastle upon Tyne, United Kingdom NCG Full time

    Newcastle College is looking for the right person who has the skills, knowledge & experience within the security industry. You will need to be a good communicator and show attention to detail in a diverse environment, you will also need to have very good customer service experience and be able to show excellent team work ethic as well as problem solving...

  • Train Cleaner

    6 days ago


    Newcastle upon Tyne, United Kingdom Ganymede Solutions Ltd Full time

    Location- Newcastle upon Tyne- Job-type- Contract- Salary- £11 - 11 per hour- Reference 12099118 / KD**_Job Title:_** Train Cleaner - Night Shift at Heaton Traincare Depot **_ Location:_** Heaton, Newcastle upon Tyne **_ Interviews_**_:_ Immediate Start / 6-month initial contract (Temp to Perm) **We have a requirement for 4x Cleaners to join the...


  • Burton upon Trent, United Kingdom Reach2 Academy Trust Full time

    About the Role Are you a teacher who believes in learning without limits? Do you want the opportunity to be part of a great teaching team and develop your career further? Are you passionate that all children deserve the very best learning opportunities? If so, we would love to hear from you! At Ranikhet Academy, we are looking for a Reception Class...

  • Hotel Night Porter

    5 days ago


    Newcastle upon Tyne, United Kingdom Osborne Hotel Full time

    Previous applicants, please do not apply This vacancy is for someone who enjoys night work, has experience in this kind of role and is looking for just 1 shift a week. It is 1 night per week, usually a Monday night from 10pm, finishing at 8am Tuesday morning. Duties include: Greeting and engaging with guests. Computer knowledge. Taking cash and card...

  • Hotel Night Porter

    5 days ago


    Newcastle upon Tyne, United Kingdom Osborne Hotel Full time

    Previous applicants,please do not apply The vacancy is for someone who enjoys night work and has experience in this role. Duties include Greeting guests Computer knowledge Taking payments. Setting up for breakfast. Keeping the reception areas clean and tidy. Bar work experience would be preferred. General security of the hotel. Any other associated...


  • South Shields, Tyne and Wear, United Kingdom South Tyneside Council Full time

    Extra Care Sheltered Housing, Clasper Court, South Shields Shift Leader, 24 hpw (Direct Services, Extra Care Sheltered Housing – Clasper Court) £Hours will be worked on a shift work rota basis over 365 days. On Call duties on a rota basis are also required. Shift Leader, 24 hpw (Direct Services, Extra Care Sheltered Housing – Clasper...

  • Pharmacy Dispenser

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Shieldfield Pharmacy Full time

    Tailoring conversations with every customer about their healthcare needs ordering medicines, labelling, dispensing, endorsing and collection of prescriptions. Delivering efficient dispensary operations and ensuring dispensing losses are minimised. Giving advice to customers on aspects of healthcare products reception of prescription stock ordering, display...

  • Hotel Receptionist

    5 days ago


    Newcastle upon Tyne, United Kingdom The Vermont Hotel Full time

    Reception is often the first point of contact for hotel guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs. You must be self-motivated and a person who believes in delivering the best possible standards in guest service,...


  • Newcastle upon Tyne, United Kingdom Total Staff Services Full time

    Total Staff Services are currently looking to fill Customer Service Assistant roles we have available within one of the UK’s largest accommodation providers. This will be an amazing chance to get involved in the company and become part of a team working with students from all over the country or even the world. Your role will be based in any of the...

  • Receptionist

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Fun Shack Full time

    **About Fun Shack**: Fun Shack is one of the North East’s premier indoor play centre providers, offering families an exciting and unforgettable play experience with some of the largest indoor adventure parks in Europe. Here at Fun Shack we aim to give our customers the best possible experience, through unparalleled facilities and amazing customer...

  • Cleaning Operative

    7 days ago


    Newcastle upon Tyne, United Kingdom NE Clean Full time

    At NE Clean we are looking to employ a Cleaning Operative required to work mornings in an office in the center of Newcastle Shifts available 6 days a week. Monday - Saturday 2 hours available per shift. 7.00am - 9.00am This is an employed role, full training, uniform, equipment and cleaning products will be provided. - Integrity - Passion -...