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Customer Service Advisor

3 weeks ago

Dundee, United Kingdom Appcastenterprise Full time

**Superfast broadband. BT mobile. TV and HD sport. At BT, we entertain, educate and help millions of people to connect every day. To ensure our service is the very best it can be, we’re making it more personal and local than ever before. That’s whywe need dedicated Customer Advisors to join us - people who can build a personal connection with our customers and provide them with a swift solution. **

**Be supportive. Be personal.**

You’ll be helping customers who are having problems with their services.Each call can be very different.You might be helping people to understand their bills, getting them back online when their connection goes down or talking them through our productsand how to use them.

It’s not an easy job. There, we said it. Customers can be frustrated or angry that they’ve lost their connection or their bill is higher than expected.So it’ll be your job to calm the situation, ease the tension and get the problem solved.We also uselots of different systems so you’ll need to be confident with technology.

**You’ll need to be someone who is**:

- able to get on well with people
- confident to have difficult conversations
- respectful of other people’s point of view
- not easily upset or offended by others
- able to think quickly and be calm in stressful situations
- genuinely motivated to help people and solve problems

We’ll give you all the training you need.When you start you’ll get 12 weeks training on our products and services, systems and processes, and handling real customer calls.You’ll have people around you to support you, regular coaching and training updatesto make sure you’re always at the top of your game.

**What’s in it for you?**

You’ll be joining one of the UK’s most exciting telecommunications companies with a very bright future.

**From day one you’ll get**:

- FREE broadband, BT TV and Sport
- Huge discounts on mobile packages and handsets
- Generous salary and bonuses
- Incentives and recognition for your performance
- Full training, ongoing coaching and support
- Employee rewards hub saving you £££ on products/services you normally buy
- Great pension and share save schemes
- Opportunities to progress your career across the business
- Paid days off to volunteer with charities or causes important to you
- Job satisfaction; knowing you’re helping the country stay connected