Apprentice Case Worker

2 weeks ago


Doncaster, United Kingdom Total Training Provision Full time

**Position Summary**

Case Worker is responsible for administering patient’s cases which have been requested via MedCo

**Key result areas**

2. Booking and rearranging medical appointments as required

3. Chasing of medical reports as required

4. Ensuring service level agreements are complied with

5. Recruiting of specialist experts if necessary

6. Provide a high level of customer care and service to all patients

7. Ensuring all tasks are processed in accordance with procedures and notes are added to every case history

8. Carry out all duties in compliance with Data Protection laws

9. Reporting any breach of data to your Manager for escalation to the Caldicott Guardian

This role is office based. Incoming work will be distributed via company systems by your manager. Ensuring that all incoming work is dealt with within the required timescales

**Skills and competencies**

Interpersonal skills - ability to build successful, mutually beneficial business relationships.

Understanding of company software

Planning, organisation and time management skills

Knowledge of key policies

Punctuality and attendance

**Values and Attributes**

Working together for patients Respect and dignity Commitment to quality of care Compassion Improving lives Everyone counts

**Qualifications**

Full training will be provided in your probation period, followed by annually refresher training

**Technical knowledge / experience**

Understanding of company procedures, policies and system to support effective auditory control and regulatory compliance

**Job Types**: Full-time, Apprenticeship

**Salary**: £4.81 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: CLMED/ DN4



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