Student Finance Officer

2 weeks ago

Darlington, United Kingdom Student Loans Company Full time

**Details**:
**Reference number**:

- 278076**Salary**:

- £20,790 - £20,790**Job grade**:

- Other**Contract type**:

- Permanent**Business area**:

- SLC - Operations**Type of role**:

- Contact Centre**Working pattern**:

- Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- DarlingtonAbout the job

**Job summary**:
**Salary: £20,790 per annum ( +12.5% shift allowance, weekend days)**

**Pension: 26.6%**

**Location: Darlington**

**Closing Date: 29 March 2023**

**Is it time you unlocked your potential?**

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

**Job description**:
**SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.**

**Compressed hours:

- 0830-2000 Monday and Tuesday 0900-2000 Friday and Saturday 0900-1600**

**Person specification**:
**What you bring**:

- Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.
- A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.
- A passion for customer service with the ability to understand customers’ needs and a desire to deliver high standards.
- The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
- A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role.

**Benefits**:
**You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes**:

- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
Recruitment team:
- **Further information**:

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