Sales Support Coordinator

6 months ago

Bristol, United Kingdom YourParkingSpace Full time

At Flowbird, we are spearheading innovation to ease congestion and keep cities moving. For over 40 years, we have been at the forefront of parking and transportation management solutions, serving 3,000 cities across 40 countries.

We have over 1,000 staff globally, we empower cities and partners worldwide to improve accessibility, sustainability, and quality of life. Our portfolio of physical and digital infrastructure aims to facilitate traffic flow through seamless payment, enforcement, and analytics.

To support our rapid growth, we are now expanding our team and recruiting for an experienced Sales and EV Support Coordinator. This presents an exciting opportunity to join a thriving business at the apex of smart mobility innovation. Our commitment to pushing boundaries has cemented our market leadership. We continually invest in R&D and our people to elevate what's possible and help customers unlock efficiencies.

**Purpose**

To coordinate and assist with the activities of the Sales and EV Team

Duties will vary based on the daily needs of the sales and EV team; the primary focus will be to maintain high levels of customer service and a friendly point-of-contact at all times.

**Responsibilities**
- Send datasheets and initial customer responses
- Send “off the shelf” quotations to new and existing customers, hand over all comms to the respective sales person
- Prepare standardised documentation for upgrade quotes, once all data is available from internal team
- Modify and send standardised quotations where a customer has requested a change to specification or quantity
- Act as an “out of office” contact point for each of the team
- Keep all pricing and machine specification data on the “shared drive” up to date.
- Act as a focus point for key customers
- Support the MBR process (monthly business review)
- Provide Sales Director stats on orders and forecasts on a monthly basis
- Ensure the sales order is handed over to Sales Admin
- Ensure all CRM systems (Saleforce/Pipedrive) are updated by the sales team
- To be the local system administrator for CRM systems and liaise with Central Support
- Prepare and send sales documentation to new customers who enquire via the company’s portal or website
- Pass all enquiries to the relevant sales person
- Prepare and send quotation documents or information packs as required
- Amend and re-issue previously issued quotations as required
- Ensure all amendments are logged correctly on the company’s CRM systems by the sales person
- Assist the sales team with the preparation and issue of quotations for terminal upgrades
- Ensure the sales team’s “Google Drive” is regularly updated with new document issues, and older versions are archived accordingly
- Become a contact point for customers when sales person is temporarily unavailable
- Provide data for statistical analysis of activities to Sales/EV Directors
- Generation of standardised quotations for sales managers for new and existing customers

EV Admin to include but not limited to:

- Produce and distribute monthly EV charging utilisation reports to clients and relevant partners
- Maintaining and updating the EV Asset Tracker
- Support finance with EV charging invoicing
- Produce and distribute monthly EV charging RFID usage reports to clients and relevant partners
- EV Labels (produce, obtain quotes, order, invoice)
- Management of 3rd Party EV Support Contracts, ie. Sremium, Viola Highways etc
- Zapcharged Contract Management
- Monitoring EV charging site survey request responses and send them to relevant partners

Participate:

- Actively contribute to improve the quality of both products and services by working in accordance with internal and external quality standards conforming to ISO9001.
- Make suggestions for improvements in sales administration processes.
- Contribute to the customer-focused ethics of the Sales Team, ensuring clients are always met with a welcoming, positive attitude.
- Observe HSE requirements as advised by the HSE Manager.
- Contribute to interdepartmental communication in order to improve product quality and functionality and the creation of a team spirit within and outside the direct work sphere.

**Knowledge, Skills and Experience**
- Previous experience of dealing with customer queries in a sales environment.
- Commercially aware with a good understanding of the sales cycle and associate processes.
- Experience of working within a team environment and alone
- Computer literate.
- Strong administration skills/organisational ability
- Significant knowledge of Word, Excel, PowerPoint
- Knowledge of Google and Google mail (advantageous)
- Exceptional communication and interpersonal skills
- Confident but friendly manner, happy to ask questions.
- “Can do” flexible attitude
- Attention to detail
- Ability to share all information accurately and concisely.
- Well organised and good at planning
- Ability to work without supervision if necessary
- Team player
- Reli

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