Head of IT Service Management

5 months ago

Matlock, United Kingdom Derbyshire County Council Full time

**Job Vacancy**:Head of IT Service Management (Digital Services)

**Location**: Derbyshire County Council, County Hall, Matlock, DE4 3AG

**Salary**: £69,559 to £75,327 - (Inclusive of £10k market supplement for 2 years)

**Contract Type**: Permanent, full-time flexible working, 2 days per week on site

**About Derbyshire County Council**:
At Derbyshire County Council, we are truly ambitious about building on our successes, and we are dedicated to enhancing the well-being and quality of life for all residents in Derbyshire. Within our Digital Services division, we recognise the transformative power of an effective digital strategy in delivering exceptional public services. In our continuing journey to becoming a more modern, effective, and enterprising council we are embarking on an exciting journey into a digital future.

**The Role**:
Within our new Digital Services division, we are excited to announce a new leadership role for a Head of IT Service Management who will play a pivotal part in implementing IT Service Management principles within a divisional and business transformation context. An exceptional individual with a comprehensive toolkit, you will bring with you experience of strategic transformation and the ability to lead the creation of a vision and strategy that will define our digital services for years to come.

The Head of IT Service Management will be at the forefront of building, embedding, and evolving best practices within the council’s digital services division, supporting both transformation projects and our journey to a cloud future as well as ensuring the continuity and excellence of business-as-usual activities. This role is essential to ensuring IT services are aligned with the council’s strategic goals and that we are delivering value and innovation to the public.

Are you ready to shape the future of Digital Services for Derbyshire County Council?

**Key Responsibilities**:

- Develop and own the service management framework, SLAs, KPIs and governance for the effective delivery of services implementing IT service management strategies and frameworks within an IT transformation and business transformation setting, ensuring alignment with strategic goals.
- Deliver the Council’s Digital Services strategy and stakeholder plan, promoting a standardised approach to IT service delivery.
- Foster a culture of continuous improvement, innovation, and excellence within Digital Services.
- With excellent leadership and team management skills, you can demonstrate that you are capable of inspiring and developing high-performing teams.
- Develop and maintain strong collaborative relationships with key stakeholders, including department heads across the council, understanding their needs, and ensuring the Digital Services department meet those needs.
- Manage and lead the Service Management group, promoting professional development, collaboration with other groups, and a high-performance culture.
- Ensure robust incident, problem and change management processes are in place, minimising the impact of IT service interruptions.
- Oversee the management of service contracts and vendor relationships, ensuring compliance, value for money, and strong partnerships.
- Act as a lead expert in all aspect of ICT Operational areas and systems providing specialist advice and guidance to the Council and lead professionals to ensure an effective service and innovative solutions.
- Develop and maintain accurate asset management systems to support the provision of appropriate equipment for staff to enable increased mobile working and support the delivery of the Digital Services strategy.
- Oversee day-to-day business as usual activities, ensuring the delivery of high-quality reliable and secure IT services, ensuring consistent operational excellence and adherence to best practices.
- Manage and monitor the allocated ICT budget and make the required budget savings as well as developing opportunities for new areas of business that will financially support and underpin The Council’s core services.
- Stay abreast of emerging technology trends and assess their potential impact on and the benefit to council services.
- You have a proven track record of leading IT transformation projects, including direct experience with cloud migration strategies.

**About You**:

- You have demonstrable experience of holding an IT Head of Service role and successfully leading IT Service Management teams and initiatives within a digital services division in a public sector or similarly complex business environment.
- A strategic thinker with a clear focus on business needs and delivering measurable value, you can show you have the skills along with the proven industry experience to design and align IT services with business objectives.
- You have demonstrable experience and an evidencable track record of working and managing IT teams in both an IT transformation and business transformation setting, ensuring alignment with

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