IT Support Engineer
4 days ago
We are looking for a experienced IT Support Professional to work as part of a team supporting the day to day management of any and all End Device Management functions.
**Client Details**
- Regional public sector organisation
**Description**
- Supports the control of IT end device assets, specifically in the key functions of the End Device Management (EDM) team which include, but not limited to, patching, device build.
- Support the day to day management of any and all End Device Management functions
- Maintaining up-to-date knowledge on EDM technologies.
- Provide Escalation point from Service Desk for end device issues.
- Work with strategy team to evaluate, pilot and implement new solutions where appropriate
- Work with security team to ensure relevant data is provided to allow security teams to make correct decisions
**Profile**
- Have specialist knowledge and significant experience within the ICT environment specifically within end device management
- A broad knowledge of IT and an excellent understanding of how the technical specialism relates to other areas of IT and how it impacts on other business functions.
- Evidence of continued professional development and specialist knowledge
- Experienced with making wholesale changes to large end device estate.
- You are able to understand risks in making such changes
- Hardware and software evaluation principles and practices will also be needed to succeed in this position.
- You should be able to convey a customer centric focus.
- The ability to remain calm under pressure.
- Excellent organisational and prioritisation skills.
- Ability to work on own initiative.
- You are able to anticipate wider consequences of decisions and know when to refer upwards.
**Job Offer**
- Working for reputable client
- Hybrid Working
- Competitive Day Rate
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